Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Spring, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
527 reviews
5 stars
378
4 stars
43
3 stars
17
2 stars
11
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees like Muhammad, Alex, and Barbie for their helpfulness and professionalism, while others reported poor service and long wait times.
Transparency
Several reviews highlighted issues with hidden fees and lack of clear communication regarding charges, leading to customer dissatisfaction.
Store Experience
Customers frequently mentioned long wait times and understaffing, which negatively impacted their overall experience.
Product Knowledge
While some employees were noted for their knowledge and assistance, others were criticized for being unhelpful or lacking expertise.
- DFDonmonique Faulks2 days ago1.0Didnt even greet me when I walked in but all eyes were on me for a good 10 minutes. Decided to just go to tmobile. Verizon aint ahit anyways.
- KMKrystal MonroeDec 27, 20255.0Alex is super amazing, great customer service. Very helpful. Went above and beyond . Was literally walking out the door and immediately Assisteded me, because he was a friendly face I that assisted me prior.
- EBErika BrinkDec 15, 20255.0I was having a really hard time with switching my number to another phone and Alex really helped me out with everything. He was very courteous and answered all my questions. Thank you Alex!
- KJKylene JonesDec 9, 20251.0I just visited this store after a long hard day at work around 4 PM on December 9, 2025! There were two people working with customers, one per customer, and I sat patiently for nearly ten minutes! No one welcomed me nor addressed me. Not even a “HELLO! Come on in”, or anything! I was disappointed and finally decided to just get up and walk out! Even then no one stopped me to ask if I needed any assistance! I wished to purchase an Apple Watch for my wife but I won’t do it there! Sad
- TSTatyana SDec 2, 20251.0HORRIBLE EXPERIENCE. Husband & I walked in at 4pm to switch carriers (we already have Verizon for internet ) & buy an iPad with Black Friday deal, salesman that was with us originally had an issue with inputting info , went to get help from another salesman. They go back and forth and then our original salesman (Ryan or bryan) starts the process over . By this time it’s 5pm. He starts again and runs into another issue on their end, we wait , 5:50 comes and he goes to the back and comes back and says he gets off at 6. He passes us to Alex (who currently had a customer ) & leaves. Didn’t finish the sale , didn’t finish his call with Verizon tech service … just left. We are there until 6:40 because like I said Alex already currently had a customer so we couldn’t just “skip” . However we were fed up at this point how the previous salesman handled this situation. Alex lets us know we can go home and he will finish everything with the customer service/tech service, give my husband a call tomorrow to come in and pick everything up . WELLLL here comes tomorrow & we haven’t heard anything. I call customer service and they are trying to push us another deal because of course the Black Friday deal is gone & they have no recollection of our previous conversation or deal . Everything was handled POORLY . Called to try to speak to a manager but they use an answering service/company, who was only able to setup an appointment for us. He also informed me that the associates aren’t allowed to make outbound calls at the store , SO not only was the customer service HORRIBLE, we were lied to!
Frequently Asked Questions About Verizon
What products does Verizon in Spring, TX offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Spring, TX?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment options are accepted at Verizon in Spring, TX?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Spring, TX offer in-store pickup?
Yes, Verizon offers in-store pickup services.
What brands are available at Verizon in Spring, TX?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and others like Otterbox and Tech21.
How can I contact Verizon in Spring, TX?
You can reach Verizon by phone at +1 281-602-0624 or email at Info@victra.com.
Does Verizon in Spring, TX provide services in languages other than English?
Yes, the store offers services in both English and Spanish.
Are there any nearby places to visit after shopping at Verizon in Spring, TX?
You can visit nearby places like Crumbl - Spring for desserts, Michael's Pizza Regina for pizza, or the Atlantis Nail Bar for a beauty treatment.
What nearby options are available for dining around Verizon in Spring, TX?
Nearby dining options include Taco Cabana for Mexican food, Chick-fil-A for chicken dishes, and Whataburger for burgers.
What are some nearby services or shops that customers might visit before or after Verizon in Spring, TX?
Customers might visit The Realtor Contact for real estate, Liberty Tax for tax services, or Stanton Optical for eye care.