Verizon

3.4
306 reviews
Get DirectionsCallWebsite

Business Details

5941 Fm 2920 Rd, Spring, TX
77388, United States
(281) 355-5501
https://www.verizon.com/stores/details/texas/spring/spring-284160
GoogleFacebookInstagramTwitter

About

Cell Phone StoreElectronics Store
Visit our store at Spring for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5941 Fm 2920 Rd, Spring, TX
77388, United States

Hours

Reviews

3.5
258 reviews
5 stars
119
4 stars
38
3 stars
18
2 stars
8
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being rude and unhelpful.

Staff Knowledge

Several customers noted that certain employees were knowledgeable and provided effective solutions, while others felt staff lacked the necessary expertise.

Store Management

Issues with store management were highlighted, including inconsistent hours and poor handling of customer issues.

Wait Times

Customers frequently reported long wait times and inadequate staffing, leading to frustration during visits.

Overall Experience

While some customers had positive experiences, many expressed dissatisfaction with the service and vowed to switch providers.
  • EL
    eileen lovell
    3 days ago
    1.0
    I cancelled my coverage with them due to raising fees and poor customer service.
  • JH
    Jacob Hazen
    Nov 12, 2025
    5.0
    I had the best experience with Gordon at Verizon last night. I was trying to activate the service on my new Apple Watch (many other Verizon Stores have tried and failed, Customer Service, Cypress and Willowbrook), and he was a total pro. He knew exactly what to do, handled the whole activation process, and made sure it was working perfectly before I left. He was incredibly patient, professional, and made the whole thing stress-free. If you're setting up a new device, go find Gordon. 10/10, 5 stars!"
  • AP
    Austin Pritchett
    Oct 20, 2025
    4.0
    After a terrible experience at a Victra-operated Verizon store, we came here and the difference was night and day. Gordon, the manager, took the time to get my fiancé’s unlocked Moto Razr activated after another store left her with no service. He had it working in under five minutes and made sure everything was set up correctly. Thank you, Gordon, for turning around what had been a really frustrating day. This store restored a bit of our confidence in Verizon.
  • YT
    Y T
    Oct 18, 2025
    5.0
    What can I say these guys are always find an alternative to resolve issues. I love how they are always professional and friendly Kudos to Gorden, Lou, Roger and Jose!! Great job!!
  • JG
    Jenn Garza
    Sep 25, 2025
    1.0
    No one in the store was able to help resolve my issue. Have been in 3 times now all over 2 hours each and no one was able to help, an "upgrade" was the only suggestion everyone had when my device is under the year warranty.
Read more reviews on Google

Frequently Asked Questions About Verizon

What are the Verizon store hours in Spring, TX?

The Verizon store in Spring, TX is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.

Which popular smartphone brands does the Verizon Spring store offer?

The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.