Geek Squad

Reviews

• AH

  Azer Hasan

  Apr 23, 2024
  5.0
  Geek squad have very helpfull service , very nice and helpfull staff, they installed hardware in my desktop computer for very reasonable price .
• JW

  Julie Wallace

  Nov 15, 2019
  5.0
  Very professional and courteous techs. On time and work was done quickly.
• WM

  Weaver Meadows

  Dec 8, 2017
  1.0
  Writing this as I have no other options left, and there is no line in any rule book that says I can't. I came into the store with a problem with my motherboard, I knew it was a motherboard problem, I was looking for something more specific. I told the guy behind the counter, he took the thing away, and promptly began a diagnostic. Okay, fine, but he then went and told me that it was going to be a $100 fee. Again, I figured that as long as this fixes or assists in fixing my issue, I will take it. While my card was being charged, another associate came from the back and explained, "There is a problem with your motherboard.". Great. I asked if a refund was in order as this service did not provide me with anything I already didn't know, and was denied. I later called customer service only to be denied once more, because, "The service was already conducted.". Well, that's real fair, huh? Start working before I see the price, that way I can't say it wasn't done. Sneaky. Call me a fool for not asking about the pricing beforehand, I'm still kicking myself for even entering the building at this point. What really upsets me is the fact that I didn't build this computer for myself, it's for my friend. Not to mention, I work overnight, so for me to come into the store at an hour like this is pretty dang inconvenient for me; I suppose in that regard, the service was great as I was in and out in 5 minutes (with 100 less dollars, so...you know...) So now I am waiting indefinitely for the warranty on the motherboard to go through, and after sinking more money than I care to admit on this thing, the last thing I need is a $100 clue from Captain Hindsight. Highly dissatisfied.

Frequently Asked Questions About Geek Squad