Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Product Issues
Several reviews highlighted problems with products purchased, including missing components and malfunctioning items, leading to dissatisfaction.
Long Wait Times
Customers frequently reported long wait times for assistance, both in-store and for phone support, which negatively impacted their experience.
Inventory Concerns
Customers expressed disappointment with the store's inventory, noting that many items were not available in-store despite being listed online.
Sales Practices
Some customers felt pressured by sales tactics and reported issues with pricing discrepancies, leading to frustration.
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Ernesto Villanueva
Nov 17, 2025
5.0
Matty G over in the computer section was very very helpful. He went out of his way to help me out on my purchase. He offered me the protection plans and was very very knowledgeable. Definitely five stars. And we need more knowledgeable people like this everywhere. He demonstrated a passion for his job overall very satisfied for my visit. There was a problem with my Best Buy profile and he took time out of his way to help us fix the profile. I was very impressed.
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Nadia Amaya
Nov 12, 2025
3.0
I’m writing this review because of something my husband and I witnessed with a manager last night. We came to purchase something and from the moment we walked in the door, the staff greeted us and asked if we needed help. Every employee in a blue shirt acknowledged us as we were trying to decide which one to get. We finally decided and had to come to the counter to get the headphones we decided on. As we were being checked out by a very nice and knowledgeable young man, there was a situation going on next to us with the manager and another customer… not sure what happened but the young man helping us overheard and said something about a pad to the manager. The manager, Christina reprimanded him in an unprofessional way in front of everyone standing there. I felt really bad for the young man because it was so unnecessary to do that in front of everyone standing there. It was an awkward position to be in.The young man, just took it and said okay. I didn’t get the young man’s name but he seems like a very humble, kind young man. He was so helpful to us and explained lots of questions I had. It just grossed us out how he was reprimanded.
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Yoandi Lima
Nov 8, 2025
4.0
Un poco pobre en productos pero buena atención del Costumer service
JM
Juan Mata
Nov 3, 2025
1.0
Best Buy tiene el poder de robar tu dinero venden productos que no sirven Yo pense que solo a mi me salen malas las cosas que compro pero en unos minutos llegaron mas de 20 personas regresando lo que compraron y encima de todo los gerentes no saben de servicio al Cliente
KM
kenzie megee
Oct 28, 2025
1.0
purchased a printer today open boxed, asked if the ink cartridges was included. they said yes. just got home to set it up and it’s empty. called the store, they told me i can return it or purchase ink, but they also admitted it’s standard to be included. so no resolution to the fake sale and advertisement. my only option is to return or buy ink. i purchase a lot from best buy but they don’t offer anything other major retailers don’t so no point in getting blatantly scammed. so proceed with caution at least with this location.