Apple Southlake Town Square

3.8
2048 reviews
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Business Details

260 Grand Avenue, Southlake, TX
76092, United States
(817) 722-1401
https://www.apple.com/retail/southlaketownsquare
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About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Southlake Town Square
260 Grand Avenue, Southlake, TX
76092, United States

Hours

Reviews

3.8
2,048 reviews
5 stars
1,150
4 stars
278
3 stars
106
2 stars
84
1 star
430

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior.

Wait Times

Many customers experienced long wait times, even with appointments, leading to frustration.

Staff Knowledge

Several reviews indicate a lack of product knowledge among staff, resulting in poor customer experiences.

Efficiency

Some customers appreciated the quick service, while others felt the process was disorganized and inefficient.
  • AP
    amir-ica pac
    Dec 26, 2025
    1.0
    Told iphone 15 max pro had battery issues and front camera not working left product to be worked on and should be under warranty get called back an hour later saying its way worse then thought the battery was swollen and caused internal issues so phone was sent off now they trying to charge 100 saying its not under warranty crooks will never purchase apple products going forward
  • GR
    G R
    Dec 26, 2025
    5.0
    As with any Apple store, this one also stands out for its exceptional, friendly customer service.
  • LK
    Loren Sosangyo Knight
    Dec 23, 2025
    5.0
    Kudos to Cesar! Thank you very much for helping us yesterday to purchase everything we need and helping us to get the military discount!
  • TB
    Tom Baker
    Dec 21, 2025
    1.0
    The most rude, arrogant, self-centered retail sales personnel I have encountered in 66 years! The fact that Apple would hire such people to represent them to the public has convinced me to never buy Apple again.
  • GS
    Giovanni Sanchez
    Dec 1, 2025
    1.0
    Not even a year with my new iPhone & it already failed! Things happen, but the way it was handled is what speaks volumes. Long story short my issue was not resolved in a timely manner. They wanted me to wait for them to get a part in that I was told in person they may have it the next day but then emailed a 3-5 day ETA. After waiting multiple days I showed up in person and politely expressed my issue of not having a phone during the holidays and needing it to communicate as I needed to travel. The gentleman informed me that they would contact me when the part arrived, simply just brushing me off and not giving me another option and making me wait without a phone. I had to pry to get told there are other locations that had the part in stock and I would not have to wait if went there. Why was I not told this days ago when I had already expressed my concerns and informed the employee that I will loose money the longer I don’t have a phone. I was provided terrible service at this location, and lost time and money because of their lack of care after spending xxxx amount on their phone that failed.
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Frequently Asked Questions About Apple Southlake Town Square

What products can I shop for at Apple Southlake Town Square?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Southlake Town Square store.

What services are available at the Apple Southlake Town Square Genius Bar?

The Genius Bar offers technical support for your Apple products.