Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at
Silsbee, TX 77656
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
299 reviews
5 stars
235
4 stars
27
3 stars
11
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Logan, Bree, and Angela.
Efficiency
Many reviews highlighted the quick service and efficient handling of customer needs, with several customers noting they were in and out quickly.
Product Knowledge
Staff demonstrated strong product knowledge, effectively explaining features and helping customers choose the right devices.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude service from some employees, particularly regarding specific incidents.
Store Environment
The store atmosphere was generally described as friendly and welcoming, although some customers reported long wait times.
- RFRoy FordNov 4, 20255.0Tabatha was very helpful and got me on my way quickly
- ANAlan NoffsingerSep 29, 20255.0Miss Pell was great and and understood my needs! She provided excellent service and got everything done as quickly as possible!
- TRTammy ReevesSep 24, 20255.0I visited this location on back to back days to address issues I had. Both times I was helped very patiently and effectively. For someone that's not super tech savvy, this was a blessing. Visit this store for all your Verizon needs!
- BMBecky MeldrumSep 1, 20255.0Excellent service at our local Verizon store, Russell Cellular. They handled all the details to get us in new phones, answered our questions and explained the changes we made as they affected our monthly bill. We both highly recommend Russell Cellular.
- DBDebbie BassSep 1, 20255.0Bree is the best , she is very friendly, and she knows a what she is doing . Thank you. Bree.
Frequently Asked Questions About Verizon
What types of products can I find at Russell Cellular in Silsbee, TX?
Russell Cellular offers Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid services.
What are the store hours for Russell Cellular in Silsbee?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular in Silsbee offer in-store pickup?
Yes, in-store pickup is available for customers.
What payment methods does Russell Cellular accept?
Russell Cellular accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Russell Cellular in Silsbee?
You can call them at +1 409-386-2400 or email silsbee.tx@russellcellular.com.
Is Russell Cellular in Silsbee associated with Verizon?
Yes, Russell Cellular is an independently owned and operated Verizon Authorized Retailer.
What services does Russell Cellular in Silsbee provide?
They provide wireless service, mobile service, home phone service, and home internet.
Are there any car dealerships near Russell Cellular in Silsbee?
Yes, nearby car dealerships include Happy Kia, Kyle's Auto Sales, Donalson Chevrolet Buick GMC, and Donalson Cadillac.
What entertainment or shopping options are close to Russell Cellular in Silsbee?
Nearby you can find GameStop for video games and toys, Shoe Dept. for footwear and fashion, and Subway for quick dining.
Is public transportation or rental services available near Russell Cellular?
Enterprise Rent-A-Car is nearby, providing car rental options for customers who may need transportation.