Best Buy

Reviews

• CZ

  Chad Zolninger

  2 days ago
  5.0
  Tommie/Tommy the lady associate up front helped me pick out a wireless charging phone mount for my car and was very helpful. I hope management sees this and acknowledges her great customer service!
• MH

  Mohammed Hamida

  4 days ago
  5.0
  I had a fantastic visit to Best Buy! The store is huge, with an extensive range of electronics. I was really impressed by their big Apple section, which had everything from devices to accessories. Plus, they had two studio setups it felt like a live demo or showcase! I walked around, and the staff were super helpful, plus they had some great deals and sales going on. Highly recommend checking it out
• JM

  Jim McLaughlin

  6 days ago
  1.0
  ABSOLUTE INCOMPETENCE! I needed to directly speak with a representative at the Best Buy at the Forum in Live Oak, TX. I specifically went to the store a week ago to talk with someone about extending the pick up date of an item. They were having an issue making that happen, but the manager (Mo) assured me she would take care of it and expend the pick up date to May 15, 2026. This morning I received a text message from Best Buy that this order number was cancelled and a refund has been initiated. This is beyond frustrating because we purchased this on March 6th for our new home. I DO NOT need a refund and I DO NOT want this item released to not be sold to anyone else. I spoke to Best Buy support at 10:00am this morning and 4 hours later, still no response. The person somewhere in the Philippines stated I would receive a call from the store within 2 hours. That has not happened. It doesn’t help that you cannot even talk to the store. I now have to drive home now but I am still 3 hours from the store to resolve this. Never again will I ever buy anything from Best Buy.
• PL

  PHILLIP LOPEZ

  Apr 4, 2026
  1.0
  The geek squad is a joke. I scheduled my appointment online at 1 o’clock to have my iPhone screen replaced. I get here and they tell me that they are already working on one phone so they will not be able to get to my phone today and the soonest they can get to me is on Monday two days later and it’s going to take three hours. Why did it let me schedule an appointment at 1 o’clock today and make me drive all the way over here for them to tell me that they can’t do it. Waste of my time, gas and energy.
• KK

  Kristen Kayata

  Apr 1, 2026
  5.0
  Purchased a TV and Adam H did a fantastic job. He was patient and explained all aspects. He even took the time to look things up to answer questions. Great experience.

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