Verizon

Reviews

• MF

  Melissa Fulton

  Dec 27, 2025
  5.0
  Big Tim saved the day. In Nov, we got the 17 Pro (store pick up/set up at home) and No One at Verizon or tech support could get social media to connect after the transfer. Because of time and travel constraints, we returned the phone to try again later. Everyone said it was a defective phone. Today we we went in person to try again. We upgraded 2- 13 Pros to the 17 Pro. 1 had no problems. The young man helping worked efficiently. But once again, the same account as before had issues. Social media accounts would not connect. Once again we were trying everything, suspecting it was a VPN issue, but the VPN was off. I was on the phone with Apple tech support, when Big Tim figured out the issue that at least a dozen other people from Verizon to Apple could not figure out. And even the Apple Community and Reddit didn't give the answer. It was a 3rd party app with a hidden VPN. They did not dismiss us or give up. Big Tim stayed patient and persisted. Cannot say enough good things. BIG TIM for the win. Thank you again guys!! (Sharing the details in case it helps someone else figure out the 17 Pro connection drama) If you need a new phone- Go see them.
• EE

  Evelyn

  Nov 16, 2025
  1.0
  Don’t come here they like to lie! And the man that was there today 0 customer service.
• AB

  Angela B

  Oct 25, 2025
  5.0
  Exceptional Service from Dante - Polite, Knowledgeable, and Efficient Saver of the Day! I want to give a huge shout-out and five-star review to Dante at the Verizon store in Seagoville. To be honest, I was STEAMING mad when I walked in, following a horrible experience with the Mesquite location (that place hasn’t been the same since Ruben and the former store manager Robert left). Imagine walking in a store on time for your scheduled appointment and being told you have to call customer service for assistance with that! I can’t make this up, and the phone service was just an extended joke. I digress, none of my anger was directed at Dante, but he immediately sensed my frustration. Instead of being overwhelmed, Dante took action fast to show incredible empathy and compassion. He provided some of the best customer service I've ever received. He was wonderfully polite, and his knowledge of the products and services was top-notch. What impressed me the most was that he was managing the entire store by himself yet maintained such a calm, professional, and attentive demeanor, turning my bad day completely around. Thank you, Dante, for a truly exceptional job! You are a wonderful employee and a massive asset to Verizon ⭐️⭐️⭐️⭐️⭐️. Verizon, please consider giving this young man a raise!
• CV

  Cat V

  Oct 22, 2025
  5.0
  I had an amazing experience today with in-store Verizon rep Dante Andrews! Dante was incredibly helpful, patient, and professional. He took the time to answer all my questions, explained everything clearly, and made sure I left completely satisfied with my service. It’s not every day you meet someone who truly goes above and beyond to help customers, but Dante definitely did. Thank you for the outstanding customer service — Verizon is lucky to have you on their team!
• TK

  Tiff King

  Jul 25, 2025
  1.0
  Omg apparently helping a customer is a waste of Tyra's time. She couldn't bear hearing that she didn't know all the options. Anyway if you want to be irritated and lectured, while still not having the issue solved, and losing your precious time, this is your place. Everyone else, when its time to return your trade in device, follow the prompts in the app to take it to the ups store. You don't even have to package it. You will save so much time and frustration. Vz asc: what brings you here today? Me: to return the phone I've traded in. Vz asc: where did you get the device? Me: verizon Vz asc: do you have the box? Me: no I don't have the box for an old phone. Vz asc: like so where did it come from? Followed by more ridiculous questions Associate literally says she doesn't want to sound dumb. Too late As you see on the verizon app screenshot customers are able to return phones hassle free at the UPS STORE. I left Victra Verizon without returning the phone and went to UPS