Verizon

4.6
250 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Schertz’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
17244 Ih 35 North, Schertz, TX
78154, United States

Hours

Reviews

4.6
249 reviews
5 stars
215
4 stars
8
3 stars
8
2 stars
4
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Ernesto, Dustin, and Jerry.

Problem Resolution

Several reviews highlighted the staff's ability to resolve issues effectively, with customers expressing gratitude for the assistance they received during challenging situations.

Store Experience

Many customers preferred this location over others, citing shorter wait times and a more pleasant atmosphere compared to corporate stores.

Product Knowledge

Employees were frequently noted for their expertise in helping customers choose the right products and plans, enhancing the overall shopping experience.

Follow-Up

Customers appreciated follow-up communications from staff to ensure satisfaction with their purchases, indicating a commitment to customer care.
  • AM
    aaron moon
    Nov 10, 2025
    1.0
    Called the store to check on availability of accessories. Got hung up on three times. Finally talked to somebody who didn't sound like they were interested in helping me. In fact they told me I should just probably come in and look around After I told him I was too far away they just said no they didn't have what I needed. You need to hire some better staff or fire the ones that are currently working there. It is absurd customer service
  • SS
    sabrina southerly
    Oct 17, 2025
    5.0
    Ask for Dustin - He was beyond helpful & I'll be back because of it. Thanks again!
  • BH
    Bobby Holland
    Oct 13, 2025
    5.0
    The entire team was fantastic. Ernesto took the time and I could tell he enjoys helping people! Avoid the long waits at the Corporate Store in the Forum!!! Come to this Location!!!
  • JM
    John Monson
    Oct 11, 2025
    5.0
    Ernesto was amazing at helping my family get the best deal possible. We went the the Verizon store on the I35 frontage rd in Schertz next to the IHOP.
  • AH
    Anne Harvey
    Oct 10, 2025
    5.0
    I had a great experience at this location. Ernesto and Carson were friendly, kind, and exceptionally helpful in helping me resolve the issue with my phone. Excellent customer service! I will definitely return for any additional phone services I need in the future.

Frequently Asked Questions About Verizon

What services does Verizon at 17244 Ih 35 North offer?

Verizon offers wireless devices, upgrades for Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola, as well as Verizon plans, wireless accessories, exclusive services, and promotions.

What are the store hours for Verizon in Schertz, TX?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM. On holidays like November 5, 2025, it opens from 10:00 AM to 8:00 PM.