Verizon

4.6
251 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Schertz’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
17244 Ih 35 North, Schertz, TX
78154, United States

Hours

Reviews

4.6
250 reviews
5 stars
216
4 stars
8
3 stars
8
2 stars
4
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Dustin, Ernesto, and Jerry.

Sales Experience

Several reviews highlighted positive experiences with phone upgrades and new purchases, noting that staff provided good deals and assistance throughout the process.

Billing Issues

Some customers reported frustrations with billing discrepancies and issues related to promotions not being applied correctly, leading to higher than expected bills.

Store Environment

The store was generally described as welcoming and efficient, with a few mentions of long wait times and some staff being less helpful.
  • PC
    Phillip Chamrad
    Dec 14, 2025
    5.0
    Cameron assisted us in upgrading our phones and got us the best deal imaginable. We are very grateful for his expertise!
  • JJ
    Jesse Jones
    Dec 13, 2025
    5.0
    I’m so sick of these brick and mortars not being able to assist and deflecting everything to Verizon customer service. Left the Verizon store in New Braunfels near Buc-ees the other night frustrated after getting misinformation. Well, working with Dustin at this location was a night and day difference! Dustin was extremely helpful, knowledgeable, and understanding. He absolutely went above and beyond to get our situation sorted. We left accomplishing what we went after, with a new phone, lower bill, and a refreshed spirit for exceptional customer service.
  • AM
    aaron moon
    Nov 10, 2025
    1.0
    Called the store to check on availability of accessories. Got hung up on three times. Finally talked to somebody who didn't sound like they were interested in helping me. In fact they told me I should just probably come in and look around After I told him I was too far away they just said no they didn't have what I needed. You need to hire some better staff or fire the ones that are currently working there. It is absurd customer service
  • SS
    sabrina southerly
    Oct 17, 2025
    5.0
    Ask for Dustin - He was beyond helpful & I'll be back because of it. Thanks again!
  • BH
    Bobby Holland
    Oct 13, 2025
    5.0
    The entire team was fantastic. Ernesto took the time and I could tell he enjoys helping people! Avoid the long waits at the Corporate Store in the Forum!!! Come to this Location!!!

Frequently Asked Questions About Verizon

What services does Verizon at 17244 Ih 35 North offer?

Verizon offers wireless devices, upgrades for Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola, as well as Verizon plans, wireless accessories, exclusive services, and promotions.

What are the store hours for Verizon in Schertz, TX?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM. On holidays like November 5, 2025, it opens from 10:00 AM to 8:00 PM.