Best Buy

Reviews

• VC

  Verified Customer

  Jan 2, 2026
  1.0
  I purchased a $1500 Dell all in one as well as the yearly Geek Squad membership as a gift for my dad. They said it would send him an email if I put his name as the membership, so to keep it a surprise, they put my name and said his name was listed so that he wouldn't have a problem using it. When he called to try and set up the computer they acted like they didn't know what he was talking about. I've tried over and over to reach someone by phone and the automated system actually hangs up on me and never gets me through to a live person. I'm very disappointed with the whole purchase and will just cancel the geek squad since they were so rude and disrespectful to my elderly father.
• JR

  Jason Edward Rodriguez

  Dec 28, 2025
  2.0
  The great Best Buy, has fallen. The once king of electronics stores is really no more and now irrelevant. The last two or three times I've gone into Best Buy, I was not able to pick up what I needed. They have really started to cater only to certain areas and anything else outside of those silos is ignored. It's no wonder that the big box stores cannot compete with the online Amazons of the world. All I was looking for is additional RAM for my son's gaming laptop which back in the day would have been a very easy item to find in this store. Nowadays, after asking a store associate, they had no options available for me. Nothing even close. So sad. I left the store, went back to my car and hopped on Amazon where I was able to get 8MB of RAM shipped to my door overnight... the price was very good too. My how times have changed. I would much rather buy from the physical store but if the item I need is not there, there are no options left...
• MS

  Mama Shl

  Dec 20, 2025
  2.0
  Went buy here a week ago, it’s a struggling to survive business but the reason is because the prices at the shelves aren’t reflected at the register. The cs people don’t even offer to call the department to get the actual price. Poor CS, poor quality items, over priced. Not recommended.
• TS

  Taylor Spear

  Dec 15, 2025
  2.0
  On monday december 8th around 1230, The lady that is in the tv department lied to me, when i bought my tv, she said my metaquest 3s headset can connect to the hisense tv directly through chromecast and that I would not need a Google streamer for it. Yes I went through each step, making sure everything's updated, on the same network, restarted router ETC... and even contacted my internet provider. Turns out, I need a google streamer stick. Yes i can use the phone to cast but i wanted directly from the headset to the tv. And i dont mind if I need a streaming device for my headset but its the fact that I was lied to, and now I have to take time out of my day to go back to the store and buy it. When she could just have told me the truth and said" its chromecast compatible, but you need the stick we have one in stock" other than that the tv itself is good
• EE

  Eli

  Dec 15, 2025
  1.0
  I've gone 2 time for the past 2 weeks to get my computer fixed because it does not want to connect to the wifi from my home mind you this laptop cost over 1000 and everytime I go it's always an update and when I get home it doesn't want to work at all what so ever I told the young man I don't want to hassle with the laptop and I'd rather send it off to get repaired but he didn't seem to care at all what so ever so I guess an update to the laptop was the fix but it's much deeper I'm paying for my warranty why can't yall send it off to get fixed I want corporates number since y'all can't do y'all's job right 🙄

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