Best Buy

Reviews

• AS

  Angela Streater

  6 days ago
  5.0
  A HUGE SHOUT OUT TO DILLON for her rockstar customer service!!!!This girl has restored my faith in customer service and good people she's always helping us every time we go here!!!!She never stops smiling and has leadership and management energy!!!!Give this girl a promotion and a raise brava!!!!from the Angela Bandit and cupcake family!!!!
• AM

  Angela Marchese

  Apr 24, 2026
  3.0
  Yesterday, April 23, 2026, I went to this store as my last stop. I had bought a Midland Emergency Alert Radio, a year and half ago. I walked in. I was surprised by the windswept atmosphere as equipment like TVS and electronics had disappeared, leaving opened spaces. I went up to an employee to tell him this " Midland battery is mine and I'm telling you, so you don't think its the store's. " I didn't really have to say this because Best Buy no longer carries this battery. When I bought my emergency radio, Midland batteries were hanging there. The male attendant looked up the battery I have and told me, " We don't have it. You must order online." So I said " With tariffs the battery probably higher in cost. Do you have a Midland radio I can buy. They used to be over there on the right side." Again he said, " You must order them online. " A woman employee was listening to our conversation. She turned out to be the manager. I told her, " Corporate should bring back the Midland Emergency Alert Radio. The one I have is small and convenient. With Texas' unknown weather pattern, this is necessary. I'm not just asking for myself, but for others." She replied, " I have no say what can be brought into this store, but I'll send your ideas into headquarters. " I'm giving Best Buy 3 stars because of these helpful employees who were helpful in explanations. And perhaps in sending suggestions to Corporate. Home, I discovered I'm not so badly off with my Midland Radio. I found by reading its booklet it has 3 RECHARDING WAYS, Battery, USB, and Solar. I'm trying the other 2 in case of future turbulence weather.
• RJ

  Raul J

  Apr 22, 2026
  1.0
  Very disappointing experience with Best Buy and Geek Squad. Repairs are not done in-store and are shipped out, which led to a long wait time of about a month. My device was returned with a rounded-out screw left behind that wasn’t addressed. When I asked for help with something simple, I was told the only option was to ship it out again. I also pay for a Best Buy membership expecting real benefits, but was told there were no discounts or usable member advantages in my situation, which made the membership feel pointless. Overall, inefficient process and poor value for members
• GR

  Glenderl Reed (Southern Rose)

  Apr 20, 2026
  2.0
  This information is significantly outdated. Additionally, during my visit, there was an indication that you might not be local. 🧐 #Information #Visit
• GT

  Ganga Tandukar

  Apr 11, 2026
  1.0
  I would give 0 if I could, but 1 star goes to the kind lady who was greeting us at the entrance. My partner and I were trying to buy an iPhone 17 pro. We asked one of the staff who approached us. He asked us what our carrier was and informed that iPhone 17 pro was only available for AT&T and Verizon phone carriers. Since we didn’t have AT&T or Verizon, we wanted to pay full amount and purchase the phone, but he told us that even at the Apple store they want us to go through the carrier. He just assumed that we were looking for the monthly payment plan. The staff gave us incorrect information regarding the purchase of fully unlocked iPhone 17 pro in-store at Apple and wasn’t helpful at all. We ended up buying the phone online paying the full amount, and picked up at the Apple Store at La Cantera. We had to drive all the way to San Antonio for the pickup but I would rather drive to SA instead of going to the nearby Best Buy store where customer service sucks.

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