Geek Squad

Reviews

• ZL

  Z L

  Dec 26, 2025
  1.0
  Long story short it was a huge waste of money. They dont fix anything and charge you subscription for a year for $200. A literal complete waste of money. Go to XGamerPC. They have a 5 star review and ACTUALLY fix your stuff for a cheaper price than this crap.
• EE

  Emmy

  May 10, 2023
  1.0
  Useless
• LL

  Lori L

  Nov 24, 2020
  1.0
  Absolutely worthless. I bought a Total Tech plan from the Best Buy Geek Squad on November 2. Between November 2 and November 24 three different "technicians" were dispatched to my home. None of them have the skills to repair a TV and instead tried to upsell a new TV. I spoke with a corporate rep who informed me that the Geek Squad in San Antonio does not have the skills to make repairs and that I would need to contact a third party to make the repair. This is fraud. I have filed a complaint with the Texas Attorney General's office and have canceled my contract.
• VC

  Velia Cox

  Jun 8, 2018
  5.0
  My laptop was not charging at all, they checked it and sent it to the manufacture for repairs. The process was so easy, I am bringing another computer to them that I've been super picky about who will work on it. 100% friendly and smart team. Gracias!