Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our San Antonio, TX location.
Overall, customers praised the staff for their exceptional customer service, highlighting individuals like Tim, Mo, and Gilberto for their helpfulness and professionalism.
Staff Knowledge
Many reviews noted the staff's knowledge and ability to address customer issues effectively, with several customers specifically mentioning how staff members provided thorough explanations and solutions.
Positive Experiences
A significant number of customers reported positive experiences, often mentioning quick service and satisfaction with their purchases, indicating a strong overall customer satisfaction.
Mixed Feedback
While most reviews were positive, there were a few mentions of poor service experiences, suggesting inconsistency in customer interactions.
AS
Aldo Sosa
Feb 18, 2026
1.0
The worst professional way to interact with a customer did not ask me ressons or even try to help with my problem guy just sitting in his chair.
CM
Cameron Miller
Feb 16, 2026
5.0
Absolutely amazing service so helpful. Was the easiest time I’ve ever had in a service center highly recommend going and seeing Emiliano!
AC
Anahí Calderon
Feb 12, 2026
5.0
Amazing costumer service.
I believe it was the manager who helped us out.
Made my first cellphone purchase easy.
JL
Juan Lara
Feb 10, 2026
5.0
I had a great experience this morning at Verizon on Potranco I was greeted warmly when I entered the door and the associate that was helping me, Tim I believe his name was did an excellent job asking questions and getting things done. It took just a little bit, but I left out of there with everything I needed and more I really Appreciated their customer service. I have just switched over from AT&T to Verizon and I’m already enjoying the experience.
JO
jeanie olivares
Feb 1, 2026
5.0
The whole experience was so good and fast. Mo, was extremely helpful and very knowledgeable and very professional. I thought it was going to take a long time to get this done. He had all of us set up and ready in a little over a hour.