Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11745 W. Interstate 10 in San Antonio, TX 78230
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
295 reviews
5 stars
247
4 stars
7
3 stars
8
2 stars
5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of individuals like Joscelynn, Sultan, and Elizabeth for their exceptional service.
Negative Experiences
Several reviews highlighted poor customer service experiences, including rudeness, lack of assistance, and issues with billing and account management.
Store Operations
Customers reported issues with store hours and staff availability, including instances of the store being closed during posted hours and long wait times.
Transparency and Fees
There were complaints about hidden fees and unclear communication regarding charges, leading to customer dissatisfaction.
Overall Satisfaction
While some customers had positive experiences and expressed a desire to return, others strongly advised against visiting this location due to negative interactions.
- MHMark HazenNov 5, 20255.0Great experience more than helpful got me everything I needed
- KKKingtruckSep 27, 20255.0Alfredo was super nice and professional thanks for your time and help brother.🙏
- MKMichael KlodnickiSep 26, 20254.0Helpful experience in getting a new phone
- JLjeffrey leonardSep 22, 20255.0Staff was very knowledgeable and courteous. Eager to help in any way. Buying a new phone can be very difficult and they made it easy.
- SKSusan KeehnJul 16, 20255.0BIG shout-out and thank you to Joscelynn Evans for superior customer service! My husband and I are low-tech seniors. She was so very patient and helpful. She went above and beyond to assist us.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location at 11745 W Interstate 10 in San Antonio?
The Verizon store at 11745 W Interstate 10 is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
What products and brands does this Verizon store offer?
This Verizon store offers Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans. Brands include Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does the Verizon store provide in-store or curbside pickup options?
Yes, the store offers both in-store pickup and curbside pickup services for customers.
What types of payment does the Verizon store accept?
The store accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Does this Verizon store require appointments for shopping or services?
No, appointments are not required for shopping or services at this Verizon location.
How can I contact the Verizon store in San Antonio by phone or email?
You can reach the store by phone at +1 210-823-0316 or email at sanantonio.tx@russellcellular.com.
Are there any nearby electronics or mobile phone stores near the Verizon location?
Yes, nearby electronics and mobile phone stores include Russell Cellular and another Verizon store, as well as an AT&T Store.
What dining options are available near the Verizon store for a quick meal or snack?
Nearby dining options include Tiff's Treats bakery, La Madeleine French Bakery & Café, Potbelly Sandwich Shop, Fatburger & Buffalo's Express, Garbanzo Mediterranean Fresh, Salata salad bar, Panera Bread cafe, and Fire Wok Chinese restaurant.
What nearby entertainment or shopping centers can I visit before or after my trip to Verizon?
You can visit the Regal Huebner Oaks cinema for entertainment or the Huebner Oaks Center and Old Navy for shopping nearby.