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Brand Certified

Verizon

4.5
(299 reviews)

Business Details

(210) 823-0316

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11745 W. Interstate 10 in San Antonio, TX 78230

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
11745 W Interstate 10, San Antonio, TX
78230, United States

Hours

Reviews

4.5
299 reviews
5 stars
247
4 stars
8
3 stars
8
2 stars
5
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some staff were praised for being helpful and knowledgeable, others were criticized for being dismissive and unprofessional.

Transparency

Numerous complaints about lack of transparency regarding fees and services, with customers feeling misled about charges and plans.

Staff Knowledge

Some customers highlighted the staff's knowledge and ability to assist with technical issues, while others reported unhelpful or uninformed employees.

Store Operations

Frequent issues with store hours and availability, including reports of employees not being present during open hours.
  • CV
    Cesar Velarde
    Jan 22, 2026
    4.0
    Good place and technically fluid. I don’t give them five stars because there were delays procuring the devices for upgrade. Once in store Sales process and upgrade was easier for customer.
  • JG
    Jose Guerrero
    Jan 15, 2026
    1.0
    Russ Cellular failed to be transparent from the start. I was charged excessive and duplicate fees, given misleading information about my plan, and I believe an extra line was added without my knowledge. The representative, Sultan, repeatedly misrepresented the plan details. What I was told did not match what I was billed, and I believe the added line may have been done to increase sales numbers. I had to resolve the situation directly with Verizon just to cancel everything, and after all the hassle I ended up going back to AT&T. Dishonesty like this is unacceptable. I would strongly caution others before doing business with this location.
  • TT
    Tim Tackett
    Dec 18, 2025
    5.0
    My sister is handicapped and doesn't like being around people, so we went late and it took longer to setup then the store was open But they stayed late to help us get everything we needed Very nice and helpful with everything. We thank you 😊
  • MH
    Mark Hazen
    Nov 5, 2025
    5.0
    Great experience more than helpful got me everything I needed
  • KK
    Kingtruck
    Sep 27, 2025
    5.0
    Alfredo was super nice and professional thanks for your time and help brother.🙏

Frequently Asked Questions About Verizon

What are the store hours for the Verizon location at 11745 W Interstate 10 in San Antonio?

The Verizon store at 11745 W Interstate 10 is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.

What products and brands does this Verizon store offer?

This Verizon store offers Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans. Brands include Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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