Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at San Antonio for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
301 reviews
5 stars
141
4 stars
36
3 stars
27
2 stars
19
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their excellent service.
Wait Times
Numerous reviews mention long wait times and inefficient service, with customers often waiting much longer than expected for assistance.
Communication Issues
Several customers experienced problems with misinformation regarding promotions, plans, and services, leading to frustration and confusion.
Store Management
There are complaints about the management's lack of support and professionalism, with some customers describing managers as rude or unhelpful.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided helpful and attentive service.
- RMRandall MartinDec 24, 20251.0Horrible service. I was in the store for 45 minutes and was finally greeted. I asked why I skipped and the short lady with red hair was rude.
- KPKevin “Super588fan” PalmerDec 18, 20251.0I went to Verizon on 14 June 25 to get my daughter a new phone, her iPhone 12 battery life was bad. We got the new phone and the salesman said, you can keep the old phone and we will give you a number for free. Im like she really doesn't need a second phone, he was like but its free why not, I said but why thst males no sense free phone line, what's the catch? He said no catch it helps make the company look like it has more customers, good for the stockholders etc. So we agreed and now I'm noticing thst I've been paying around $50 a month for that phone! I canceled to line and called Verizon, they were supposed to waiver December bill and possibly the last 6 months, never happened! Sucks, lie to you and rob you blind!
- EYElbert YunDec 15, 20251.0If you want to be treated like crap and wait around for hours for someone to help, then this is the place to come. I made a purchase online to pick up in store. Paid for it. Came by to pick it up the next day, and told me to come back in 30 minutes. 2 hours later, still nothing. They had the phones in stock but seems like if you are not there to give them commission, they won't help you out. They told me to come back when I get notified. Left the store, contacted online support and they told me it was because they had to check for fraud before they can release it. Thats fine, if that's the process, but why couldn't they just tell me that instead making my daughter and I wait for 2 HOURS! So wait few more days for them to just cancel my order. They never notified me to pick it up. "Because your order wasn't picked up, we've canceled your order and started your refund. You should see a credit on your credit/debit card within 72 hours" I don't know how a corporate office has such bad customer support. Pretty upset they cancelled my order after 4 days of waiting for it. Such a bad experience.
- ACAlisia “Mother of Dragons” CoetzeeOct 4, 20251.0Worst customer service ever. The girl who helped us clearly didn't want to be there
- PLPane Managing LLCSep 29, 20255.0Louie and the staff amazing keep up the great work brother thank you for your help
Frequently Asked Questions About Verizon
What are the store hours for the Verizon San Antonio location?
The Verizon store in San Antonio is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM. On November 1, 2025, it will be open from 10:00 AM to 7:00 PM.
What products and brands does Verizon San Antonio offer?
Verizon San Antonio offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services are available at the Verizon San Antonio store?
Services at this Verizon location include mobile plans, wireless internet plans, and voice plans tailored for both personal and business needs.
Can I schedule an appointment at the Verizon San Antonio store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit to the San Antonio store.
Does Verizon San Antonio offer online order pickup?
Yes, you can buy online and pick up your order in-store or choose free 2-day shipping, express lockers, or same-day delivery in select areas.
What payment methods are accepted at Verizon San Antonio?
Verizon San Antonio accepts payment by check, debit card, and mobile NFC payments. Cash-only payments are not required.
Is Verizon San Antonio currently open?
Yes, the Verizon store in San Antonio is currently open according to their listed store hours and is not closed.
How can nearby places like Summer Moon Coffee benefit me when visiting Verizon San Antonio?
You can enjoy a coffee or smoothie at Summer Moon Coffee nearby either before or after your visit to Verizon, making your trip more pleasant and convenient.
Are there dining options near Verizon San Antonio if I want to grab a meal?
Yes, nearby dining options include Carl's Jr., Popeyes® Louisiana Kitchen, Wingstop, Taco Bell, Jack in the Box, and Thai By Ann, offering a variety of fast food, chicken, Mexican, and Asian cuisine choices.
What nearby services or amenities can I find close to Verizon San Antonio?
Near Verizon San Antonio, you can find services such as Total Nutrition San Antonio for supplements, Pilates Studio 210 for fitness, Security Service Federal Credit Union for financial needs, and Stone Ridge Shopping Center for shopping and other financial services.