Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at San Antonio for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
192 reviews
5 stars
103
4 stars
10
3 stars
10
2 stars
6
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their helpfulness while others were described as rude and dismissive.
Staffing Issues
Several reviews mention understaffing and long wait times, with customers expressing frustration over the lack of assistance during busy periods.
Management Concerns
Multiple reviews highlight issues with management, particularly regarding their attitude and responsiveness to customer needs, leading to negative experiences.
Product Knowledge
While some staff members were noted for their knowledge and ability to resolve issues, others were criticized for a lack of understanding and poor communication.
- JCJohn CDec 26, 20255.0The thing I love is a good sales person. One that can listen and understand the situation. The answer to every problem is a new phone. That's how everyone gets paid if you don't get that then you should only deal with customer service and online department because you obviously don't need service. But a good sales person can find that perfect phone for you
- KBKim BDec 5, 20251.0There are only two people actually working in the store. However we know someone is in the back because he made an appearance However he wouldn’t come out and help the other people get the line down. They also didnt have anyone in the back to pack orders that were already processed for pickup.
- DRDrew RodriguezOct 20, 20251.0EDIT 2: Apparently the grown iPad kid I encountered was the manager, Carlos. This location will only treat you well if you’re a commission earning customer. Keep that in mind. Carlos and his team are a stain on Verizon, shop accordingly. Hey so I just needed to drop off a trade in device. I’ve walked into stores before to do this and been in and out in less than five minutes. I’ve been standing around, with three people in line in front of me, for ten minutes now. One dude is just standing on his iPad watching everyone wait and work. Is that needed? I should’ve switched service when I had the chance. EDIT: to clarify; I love that everyone gets personalized service. Staff for it. Otherwise when you have all of your staff members busy with long transactions, you have someone dedicated to short, quick ones. When I asked iPad guy to help me out, I saw that each person on the list had an estimated time for assistance next to their name. Everyone before me was double digits and iPad man just said “we have to go in order”. He couldn’t explain what he was doing to help the line move quickly. What a terrible experience all around.
- MRMatt RuizOct 10, 20251.0*update* Service was fine and we got our phones. But, since I didn’t have a trade-in phone, I was offered to get two of their streaming packages included in our plan at no cost for 3 years. All I had to do is go back to the store once I got our phones and get that done. I got our phones, went back to the store, and was given a run around that Mike says it may not be possible for some reason. He gave me his business number so I can inquire for an update, but I’ve been ignored for weeks. Ridiculous that I was promised that service but then when I came back it’s as if they thought I was making this up. Update Oct 24 2025: they commented on this post to “escalate”, but again, zero communication from them and I am still being ignored. What a way to treat your customers and what was promised.
- HNHannah NeslerOct 8, 20255.0Nate, Mike and Sebastian have been amazing with helping me navigate getting a new phone. The customer service here is excellent and I will never go to any other Verizon in the area! This team is the best!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in San Antonio?
The Verizon store at 17503 La Cantera Pkwy, Ste 106 in San Antonio is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which 5G smartphones are available at this Verizon location?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon store in San Antonio.
Can I order online and pick up my device at the San Antonio Verizon store?
Yes, you can place an order online and choose in-store pickup at the Verizon San Antonio location.
What types of plans and services does this Verizon store offer?
The store offers mobile plans, wireless internet plans, and voice plans to meet various customer needs.
Which brands of mobile devices are sold at this Verizon store?
Brands available include Apple, Samsung, Motorola, Google, Kyocera, and TCL.
How can I schedule an in-store appointment at the Verizon store?
You can schedule an appointment using the My Verizon app or through the online store website.
What payment methods are accepted at the Verizon store in San Antonio?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is there free Wi-Fi available for customers at the Verizon store?
Yes, the Verizon store offers free Wi-Fi for customers inside the store.
What nearby places can I visit before or after shopping at Verizon?
Nearby places include Venice Nail Bar for nail services, Bakery Lorraine for sandwiches and cafe treats, and Rocky Mountain Chocolate Factory for sweets.
Are there other mobile phone stores near the Verizon location?
Yes, T-Mobile and AT&T stores are nearby if you're looking to compare mobile phone options in the San Antonio area.
Can nearby services like FedEx Office or The UPS Store help with shipping needs when visiting Verizon?
Absolutely, FedEx Office Print & Ship Center and The UPS Store 5218 are close by for any printing or shipping services you might need when handling your Verizon orders or devices.