Business Details
About
Cell Phone StoreElectronics Store
Visit our store at San Antonio for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
189 reviews
5 stars
101
4 stars
10
3 stars
10
2 stars
6
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for their helpfulness while others were criticized for rudeness and lack of support.
Management Issues
Several customers reported negative experiences with management, particularly with a manager named Anna, who was described as rude and unprofessional.
Long Wait Times
Customers frequently mentioned long wait times and inefficient service, with some feeling ignored while staff engaged in personal conversations.
Product Knowledge
Some staff members were noted for their knowledge and ability to resolve issues, while others were criticized for being unhelpful or dismissive.
Store Organization
The store layout and organization were described as cramped and disorganized, making it difficult for customers to navigate during busy times.
- DRDrew RodriguezOct 20, 20251.0EDIT 2: Apparently the grown iPad kid I encountered was the manager, Carlos. This location will only treat you well if you’re a commission earning customer. Keep that in mind. Carlos and his team are a stain on Verizon, shop accordingly. Hey so I just needed to drop off a trade in device. I’ve walked into stores before to do this and been in and out in less than five minutes. I’ve been standing around, with three people in line in front of me, for ten minutes now. One dude is just standing on his iPad watching everyone wait and work. Is that needed? I should’ve switched service when I had the chance. EDIT: to clarify; I love that everyone gets personalized service. Staff for it. Otherwise when you have all of your staff members busy with long transactions, you have someone dedicated to short, quick ones. When I asked iPad guy to help me out, I saw that each person on the list had an estimated time for assistance next to their name. Everyone before me was double digits and iPad man just said “we have to go in order”. He couldn’t explain what he was doing to help the line move quickly. What a terrible experience all around.
- MRMatt RuizOct 10, 20251.0*update* Service was fine and we got our phones. But, since I didn’t have a trade-in phone, I was offered to get two of their streaming packages included in our plan at no cost for 3 years. All I had to do is go back to the store once I got our phones and get that done. I got our phones, went back to the store, and was given a run around that Mike says it may not be possible for some reason. He gave me his business number so I can inquire for an update, but I’ve been ignored for weeks. Ridiculous that I was promised that service but then when I came back it’s as if they thought I was making this up. Update Oct 24 2025: they commented on this post to “escalate”, but again, zero communication from them and I am still being ignored. What a way to treat your customers and what was promised.
- HNHannah NeslerOct 8, 20255.0Nate, Mike and Sebastian have been amazing with helping me navigate getting a new phone. The customer service here is excellent and I will never go to any other Verizon in the area! This team is the best!
- AAAbhishekSep 29, 20251.0Pretty terrible new customer experience set all kinds of rules arbitrarily and really have no desire to help
- PFPaul FSep 10, 20251.0Tried out Verizon internet and wanted to cancel service. I called the support line and they were having issues canceling and recommended going to the store. Upon arriving at the store I told the employee about my situation. He was not willing to help and did not even look up my account. He stated that I shouldnt come to the store with a baby and told the other employee not to help me as well. It's ridiculous that the support line tells me to get help in the store and then the employees refuse to help me at the store. I hope this horrendous customer service isn't a standard practice. Someone of this nature should NOT be in customer service. I've been a Verizon customer for over 10 years and this makes me want to leave Verizon. This level of poor service and unwillingness to help is unacceptable. Someone like that should not have a job!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in San Antonio?
The Verizon store at 17503 La Cantera Pkwy, Ste 106 in San Antonio is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which 5G smartphones are available at this Verizon location?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon store in San Antonio.
Can I order online and pick up my device at the San Antonio Verizon store?
Yes, you can place an order online and choose in-store pickup at the Verizon San Antonio location.
What types of plans and services does this Verizon store offer?
The store offers mobile plans, wireless internet plans, and voice plans to meet various customer needs.
Which brands of mobile devices are sold at this Verizon store?
Brands available include Apple, Samsung, Motorola, Google, Kyocera, and TCL.
How can I schedule an in-store appointment at the Verizon store?
You can schedule an appointment using the My Verizon app or through the online store website.
What payment methods are accepted at the Verizon store in San Antonio?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is there free Wi-Fi available for customers at the Verizon store?
Yes, the Verizon store offers free Wi-Fi for customers inside the store.
What nearby places can I visit before or after shopping at Verizon?
Nearby places include Venice Nail Bar for nail services, Bakery Lorraine for sandwiches and cafe treats, and Rocky Mountain Chocolate Factory for sweets.
Are there other mobile phone stores near the Verizon location?
Yes, T-Mobile and AT&T stores are nearby if you're looking to compare mobile phone options in the San Antonio area.
Can nearby services like FedEx Office or The UPS Store help with shipping needs when visiting Verizon?
Absolutely, FedEx Office Print & Ship Center and The UPS Store 5218 are close by for any printing or shipping services you might need when handling your Verizon orders or devices.