Business Details
12822 W Ih 10, San Antonio, TX
78249, United States
Certified by Verizon • Feb 22, 2026
(210) 460-1890
Certified by Verizon • Feb 22, 2026
https://stores.cellularsales.com/us/tx/san-antonio/12822-w-ih-10
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is San Antonio’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep San Antonio connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
440 reviews
5 stars
340
4 stars
24
3 stars
10
2 stars
11
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted exceptional customer service, particularly from employees like Kalani, Josh, and Effie, who were praised for their patience, professionalism, and willingness to go above and beyond for customers.
Technical Assistance
Customers frequently mentioned effective problem-solving and technical support, with several employees successfully resolving issues that had previously gone unresolved.
Store Experience
While many customers reported positive experiences, some expressed frustration with long wait times and inconsistent service quality, indicating a need for improvement in store efficiency.
Employee Recognition
Specific employees received high praise for their service, with multiple customers recommending them by name, suggesting a strong team presence at this location.
- RBRay BoudreauxFeb 12, 20265.0Awesome customer service from Roddrick and Effie. Glad to be back with Verizon. Best Customer Service.
- VSValarie SteinleFeb 5, 20265.0Effie helped me get fixed up. Went above and beyond to help me. A treasure as an employee. I appreciate her.
- IUImam UddinJan 30, 20265.0Came into Verizon to take advantage of the 4 for 100 promo. Stephen welcomed us in and walked us through step by step. He even stayed late way past closing when everyone else left. 5 star service thank you very much Sir.
- KGKatherine Garcia-MenocalJan 27, 20265.0This is the best experience I’ve had in a Verizon store, hands down. Thanks to Mr Kalani Albarico who resolved the issue in less than 15 minutes in this store in San Antonio. Prior to this, It took 3 people and across 2 states for an issue with a new phone that went unresolved. Call failures and unable to receive calls on the new IPhone 17 Pro after an upgrade and trade in. Until, at the end of my work day, I walked in to this store in San Antonio briefly explained the issue and Kalani got to the bottom of it in a matter of minutes. He was patient, kind and professional This gentleman is an asset to your company and exemplifies true customer service. Thank you!
- KKKyle KetchersidJan 27, 20261.0I would not recommend this location if you’re seeking help with an issue. While my technical problem was eventually resolved, the experience was overshadowed by the condescending attitude of the representative. I explained the issue and mentioned how it had been resolved by Verizon in the past. The rep responded, “You’ve tried your way and it didn’t work—now let’s try my way.” His method did work. When I then asked why the previous method no longer works, he replied, “When you have a problem like a cough or a headache, you should Google it. It’ll tell you to try Advil or ibuprofen.” This response felt dismissive and unnecessary. I wasn’t questioning his expertise—I was asking a reasonable follow-up so I could understand the change and avoid future issues. I expect professionalism and respect from customer service, especially after an issue has already been resolved. Because of this experience, I will be canceling my Verizon services, including my business accounts, and would encourage others to do the same.
Frequently Asked Questions About Verizon
What is the address of the Verizon store owned by Cellular Sales?
The Verizon store is located at 12822 W Ih 10, San Antonio, TX 78249.
What brands of smartphones are available at the Verizon store?
The store offers smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus.
What are the store hours for the Verizon Cellular Sales location at 12822 W Ih 10?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM, with special holiday hours as well.
Can I pay my Verizon bill in-store at this Cellular Sales location?
Yes, you can pay your Verizon bill in-store at this location.
Does the Verizon store offer in-store pickup services?
Yes, in-store pickup is available at this Verizon store.
What payment methods does the Verizon Cellular Sales store accept?
The store accepts American Express, Discover, Mastercard, and Visa.
What wireless plans and services can I get at the Verizon store?
You can get Verizon Wireless plans, prepaid wireless, Hum smart car services, home phone and internet, and mobile hotspot services.
Are appointments required to visit the Verizon store?
No, appointments are not required, but you can call to make one if you prefer.
What nearby shopping centers can I visit when going to the Verizon store?
You can visit the University Heights Shopping Center nearby for additional shopping options.
What dining options are available near the Verizon store?
Nearby dining options include Cicis Pizza, Long John Silver's, Teriyaki Madness, A&W Restaurant, Shake's Frozen Custard, Quiznos, Popeyes® Louisiana Kitchen, Pho Win, Schlotzsky's, Cinnabon, Jimmy John's, Tommy's Restaurant, and Whataburger.
Are there other electronics or mobile phone stores near the Verizon Cellular Sales store?
Yes, there are other stores nearby such as Verizon and Cellular Sales mobile phone stores, and GameStop for video games and electronics.
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Certified February 22, 2026Yext Knowledge Graph
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