Geek Squad

3.0
28 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
6001 NW Loop 410, San Antonio, TX
78238, United States

Hours

Reviews

3.0
28 reviews
5 stars
12
4 stars
1
3 stars
2
2 stars
0
1 star
13
  • CC
    C C
    Sep 27, 2025
    5.0
    I went to the 6001 Northwest Loop 410 location. Blair in the cell phone area provided outstanding customer service. He knew immediately what I looking for. The item wasn't on display so he went to look for it. When he still couldn't locate it, he looked online. The computer said there were 2 in stock, so he went to check another place. That time, he was successful!! I checked out right there with him, no line or going to another location in the store. I truly appreciate his wonderful service.
  • KS
    Kevin Snyder
    Jun 28, 2025
    3.0
    Geek still geeky but value is half of old service. Geek Squad is best thing going, that I know of, but the old service program was tons better. They have cut the perks in more than half. You really need to NEED the service based on the reduced perks associated with the current version.
  • AH
    Accouny Holder
    Mar 21, 2022
    1.0
    Totally worthless. All that will happen is make you mad. You will not resolve anything.
  • LL
    Lori L
    Nov 24, 2020
    1.0
    Absolutely worthless. I bought a Total Tech plan from the Best Buy Geek Squad on November 2. Between November 2 and November 24 three different "technicians" were dispatched to my home. None of them have the skills to repair a TV and instead tried to upsell a new TV. I spoke with a corporate rep who informed me that the Geek Squad in San Antonio does not have the skills to make repairs and that I would need to contact a third party to make the repair. This is fraud. I have filed a complaint with the Texas Attorney General's office and have canceled my contract.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy offer?

Geek Squad provides tech repair, setup, and support services for a variety of electronics and appliances.

How can I schedule a service appointment with Geek Squad?

You can schedule your service either in store or online through their website.