Best Buy

Reviews

• TG

  Traveling G's

  2 days ago
  5.0
  Places online order for a iPhone charger. I used the five dollar coupon that Best Buy sends in the emails. Paying thru PayPal I got use a PayPal credit so the whole thing was just over two bucks. Order was ready in just a few minutes. I followed the instructions and clicked along…quick pick up and back down the road. Easy in and easy out.
• JM

  Jess Me

  Nov 12, 2025
  5.0
  I went in tonight and spoke with Red, with Geek squad. I am not sure if this was a manager or not (apologies) but nevertheless, the service was amazing - start to finish. I do not have to come in here often, but I have been enough to know this service exceeded expectations based on previous visits. She not only helped me, but educated me on things that would benefit me with the use of my product moving forward, and I left with my computer looking brand new, all from just a battery replacement. She was helping another person at the same time as me and still did not skip a beat with making sure everyone was seen, heard, and the focus while she was speaking directly to them. Everyday there is something to complain about, but I would like to make just as big a fuss about there being NOTHING to complain about whatsoever. This is not about Best Buy as a whole; This is about HER (or, them) Creating the environment I am sure would be high standards for Best Buy, and I do hope she is recognized for that. Thank you, Red.
• DF

  Dennis Fetter

  Nov 11, 2025
  4.0
  The staff was great. Helpful and knowledgeable. I had a return/exchange that they made painless and straightforward. I only gave 4 stars because a) calling the store directly is USELESS, and b) a lot of what they sell is ridiculously marked up.
• AH

  Adrian Hysten

  Nov 7, 2025
  1.0
  This location does not honor scheduled appointments. My appointment was for 8:20 and I type this at 8:39. Been helping the same people for almost 1 hour each while ignoring me. Do better Best Buy. Do better.
• RC

  Roger cumpian

  Oct 30, 2025
  1.0
  I was there to purchase an IMAC. While I was trying to find someone to get information on the IMAC, an AT&T representative came to ask me questions. I don’t want to be haggled by salesman. If I want to ask you (AT&T) a question I will ask, but don’t interrupt my shopping experience. So, the ATT rep said if I needed help, I said what do you know about the IMACs? He couldn’t answer so he said let me get someone for you. I waited 10 mins and nobody showed up. Now I see this ATT rep talking to some customer in the Apple product area. I stand around to ask him if he found someone to assist me. The ATT rep says no, i didn’t. But if you go over there you can ask someone with a radio for assistance. I said, You told me you were going to get me assistance. Your words not mine. I have been waiting here this whole time. So, his trainee said, I’ll get help sir. I waited another 5-10 mins and still no one showed up. Best Buy needs to do better at tending to customer service. I saw very few Best Buy reps on the floor. As for the ATT rep leader, he needs have better customers service and communication. I left the store after waiting for someone to show up. I bought an IMAC, I spent 2K at the brooks city base location. They were busy, but they made sure to let me know they didn’t forget about me. When it was my turn Best Buy Rep answered all my questions and did an outstanding job unlike the Loop 410/San Pedro location.

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