Best Buy

4.2
3699 reviews
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Business Details

17414 La Cantera, San Antonio, TX
78257, United States
(210) 694-0574
https://stores.bestbuy.com/tx/san-antonio/17414-la-cantera-864.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
17414 La Cantera, San Antonio, TX
78257, United States

Hours

Reviews

4.2
3,699 reviews
5 stars
2,159
4 stars
809
3 stars
303
2 stars
102
1 star
326

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of the staff, with specific mentions of excellent service from individual employees.

Delivery Issues

Numerous complaints were made regarding delivery delays and poor communication, leading to frustration among customers.

Product Availability

While some customers found the store well-stocked, others reported issues with product availability and misleading information about orders.

Warranty Concerns

Several reviews highlighted dissatisfaction with the warranty and protection plans, citing issues with coverage and customer service.

Store Environment

The store was generally described as clean and well-organized, although some customers noted a need for more staff to assist during busy times.
  • TT
    Texas Yak Adventures (TexasYakAdventures)
    1 day ago
    1.0
    You cannot call the store directly anymore and their inventory is so off. You have to just wing it every time you go in there for product availability absolute trash.
  • SA
    Seth Ault
    6 days ago
    1.0
    I bought a phone from this store and there was a screen defect on it. When I came in to replace it, I had 3 phones in mind that I could replace it with and all 3 phones were out of stock.
  • BM
    Blain Mamiya
    Nov 10, 2025
    1.0
    Incompetent management, incompetent employees. Went in to purchase an Apple Watch and some other items. No one wanted to help, no one offered to help. Scanned QR code, ordered watch, app said go to online pickup, waited 20 minutes to be told I needed to go to customer support/checkout (app has not been updated yet). Went to customer service/checkout, waited in line 15 minutes. Told I needed to go to online pickup because that is what the app said. While waiting for the manager, the person at customer service came with my order to see if I wanted toe item. When I talked to the manager, he asked me what was he supposed to do? He absolutely didn’t care about losing the sale or that I was willing to walk out angry about the service. Incompetent management leads to incompetent employees. Stay away, there are many other places that will give you good service.
  • JS
    Joshua Schanen
    Nov 10, 2025
    2.0
    Shortened return policy to 15 days unless you pay an annual membership. Most products are subpar with prices marked up.
  • KF
    keith frain
    Nov 1, 2025
    5.0
    Holy Crayola crayons batman! Could you hire just another 100 more employees to your already, 1000 employees around every corner in which you already have! 😆 I was waiting for a holder and perhaps a wiper when I went to the bathroom! 😆
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Frequently Asked Questions About Best Buy

What are the address and contact details for Best Buy in San Antonio?

Best Buy is located at 17414 La Cantera, Ste 106, San Antonio, TX 78257. You can contact them at +1 210-694-0574.

What are the operating hours of Best Buy in La Cantera?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.