Best Buy

4.1
3797 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
3142 SE Military Dr, San Antonio, TX
78223, United States

Hours

Reviews

4.1
3,797 reviews
5 stars
2,120
4 stars
788
3 stars
354
2 stars
158
1 star
377

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and unresponsive employees.

Product Issues

Several customers experienced issues with defective products and poor handling of returns or exchanges, leading to frustration.

Store Experience

The store's cleanliness and organization received positive remarks, but there were complaints about long wait times and understaffing.

Pricing Concerns

Customers noted that prices were often high, leading to dissatisfaction, especially when compared to online retailers.

Staff Knowledge

While some staff were recognized for their knowledge and helpfulness, others were criticized for being inattentive or unhelpful.
  • AA
    Alma Almendares
    5 days ago
    5.0
    Haven’t pick my item yet but most definitely got a call to pick it up before I get a refund thank you love ya❤️
  • SG
    Stephen Garcia
    Nov 16, 2025
    5.0
    Brenna is awesome she helped me with my headphones last week and helped me with my food processor tonight. Got a door buster deal $120 off a ninja BL770 for only $99….. quite honestly it’s the only way I can shop here…. she accommodates and protects me from their horrible loss prevention ppl, great attitude I appreciate her….. anyone else I’m not sure if they would be as helpful or understanding
  • SG
    STEPHEN GARCIA
    Nov 14, 2025
    1.0
    These guys make me want to leave the store the way they think you are stealing little kid with curly spongy hair red or something kept popping up as if he was gonna catch me stealing it was so annoying but help no definitely not there to ask questions or answer them. I have always had a disdain for Best Buy and their racial profiling
  • CP
    Charles Plumb
    Nov 3, 2025
    5.0
    Staff was reasonably knowledgeable, when I told him what I wanted and he immediately went into the system to identify the items they had in stock that met my requirements. Efficient and friendly. Didnt try to upsale me, provided me with what I was looking for, while Process was fast. Good job to him.
  • MS
    Matthew Smith
    Nov 2, 2025
    1.0
    I’m beyond frustrated. I bought what was supposed to be a brand new laptop from Best Buy, only to discover the battery is defective. It barely holds a charge for 20 minutes, and when I brought it back, the “solution” was for me to spend more money, either on a replacement battery or on their Geek Squad service. So let me get this straight: Best Buy sells me a faulty product, and then wants me to pay them again to make it right? That’s not customer service; that’s a scam with a smile. I expected better from a major retailer. Instead, I’m left with a lemon of a laptop and a lighter wallet. If you value your time, money, and sanity, avoid Best Buy. They’re quick to take your cash, but when something goes wrong, you’re on your own.

Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy located at 3142 SE Military Dr, Ste 110, San Antonio?

You can shop for TVs, computers, appliances, and more electronics at this Best Buy location.

What are the store hours for Best Buy at this location?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.