Best Buy

Reviews

• AE

  Ahmed Elsherif

  3 days ago
  1.0
  Arrived at 6:30ish for my 6:20 geek squad appointment and was told they can no longer complete my simple repair today because I was 10 minutes late, after I had ironically waited in line for almost 10 minutes.
• PF

  Posting forTruths

  Apr 3, 2026
  1.0
  Don’t recommend phone repairs here for iPhones. Hira was clueless on finding out SIM card info when it’s on the SIM card ejector. Told her where and she still said it wasn’t it .. which it is . The whole process was unprofessional. She kept taking my device to the back for long periods of time . Apple does everything in 5 mins in front of you, and will replace the phone the same day. They told me it is now going to take 7-9 days to receive it due to it being an iPhone 11 . Which makes no sense . apple at North Star and la cantera always change it same day. If I can pick my phone up and get refunded I would rather do that and just wait at the mall w it the same day. Waiting over a week is insane after I called about other issues prior and was told it’s normally 2-3 days.
• SC

  Stephanie Carreon

  Mar 19, 2026
  5.0
  Very helpful and everything in stock. What i thought was going to be a difficult issue to address came out smooth and quick.
• ML

  Magic Lamp

  Mar 15, 2026
  1.0
  Do not purchase. Buy at target or amazon. They lie and make up return windows for an extended period of time, and when you don't go through the effort of reading the return receipt that specifies otherwise, they will not return this for you. Also, they pick out the wrong products making your life much harder by having to do their job in their behalf. Manager Drew is incredibly rude. In my opinion , kind of sad how he takes his job way too seriously.
• MM

  Miranda Miller

  Mar 10, 2026
  5.0
  I went in debating between buying an Xbox console or just the controller & streaming games at home. Dimitri helped me after I was searching for SOMEONE to help me make this decision and he was very informative & helpful. I was truly ready to put my items down and leave the store since nobody seemed to be available to help & I was frustrated about other things, which, to be fair, is not anybody’s fault, but that employee was a god send since it immediately lightened my mood & helped make my day.

Frequently Asked Questions About Best Buy