Apple La Cantera

Reviews

• EI

  E I.F

  4 days ago
  5.0
  The waiting time for everything is insane plus they are not sure exactly whats going on regarding time of how long things will take. Any employee can say any time at any given moment is what it felt.(For fixing) 5 stars because they are nice and I DOUBT its their fault.
• DW

  David Wright

  4 days ago
  1.0
  Gave me a phone number and said that they would be able to handle anything. Doubted it would be that easy, and was right - IT WASN'T! Tried calling that number and they ran me around to all these other departments and never reached a live body. Ugh! I'll never be an apple fan. Sorry
• TT

  thejyodan

  6 days ago
  5.0
  Geri was the right one to hire. She greeted my Mom & I while she already had a customer and once she got to us outdid herself. I would rate her as one best people I’ve had the experience meeting at any of the many Apple stores I’ve visited around the world. Thank you Geri!
• DD

  Denise Duarte

  Mar 23, 2026
  3.0
  HUGE THANKS TO MRS/MISS JESSICA!!! My dad's phone broke, she took out some adapter and got into the phone. She was very informed and patient. Great customer service 👏 She was awesome the entire time and very respectful. You can't find true customer service like her! So thanks girl, I greatly appreciated your time! Keep up the good work! Edit: We cam back for the new phone. TAYLOR has a dry attitude. No smiles, ignored me and wad rude with my dad who's disabled. But she was all smiles and respectful with the lady next to us. Jesse stepped in and was super kind and helpful. He was patient too.
• SJ

  Sabbs J

  Mar 15, 2026
  1.0
  I visited this location yesterday evening and unfortunately had a very frustrating experience. There seems to be NO real structure for customers waiting for assistance. No names were taken, no phone numbers were collected, and there was no clear system to determine who asked for help first. I came in looking to purchase an Apple Watch and also wanted to ask a few questions about the MacBook lineup. I was told to wait by a desk, but while I was waiting I watched 3 people who arrived after me get helped before I did. After waiting about 35 minutes, I realized I was continually being skipped over and ignored. I even asked the person at the door if anyone would be available to help me, and he said someone would be coming shortly, but no one ever came. I eventually left and drove to the North Star Mall location. Even though that store was extremely busy, I was helped within 10 minutes and had a much better experience there.

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