Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4802 Lakeview Pkwy. in Rowlett, TX 75088
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
202 reviews
5 stars
169
4 stars3
3 stars2
2 stars1
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly A.B. and Jesus, for their helpfulness, knowledge, and professionalism.
Management Issues
Several reviews highlighted poor management experiences, including unhelpful responses and lack of accountability from managers.
Store Operations
Customers expressed frustration with store hours and availability, noting instances of the store being closed during posted hours.
Sales Practices
There were complaints about misleading sales practices, including unexpected charges and uncommunicated changes to plans.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, especially with specific employees who provided excellent service.
- TSTogeth Shinji1 day ago5.0Jesus is a rockstar. I was having issues porting my phone over from a switch and he was able to complete the process and was able to answer all my questions.
- HMhyder maredJan 2, 20261.0Very bad customer service
- MHMichael HastingsDec 15, 20254.0Jesus helped me with everything and was very knowledgeable. Only bad thing is there was no offers for the IPhone which was the main reason I went. Still happy with my Samsung.
- RSRussell SmithDec 1, 20255.0The special they had for Black Friday was so top notch. It’s gonna be worth it for the value because I got Netflix and HBO as a perk. I do a lot of traveling out in the countryside all across Texas sometimes or sometimes other states but amazing Jesus was very awesome. I would definitely like Verizon wireless better now since they brought back unlimited everything and please keep it Verizon.
- MEMichael EvansNov 19, 20251.0I would give half star if I could, I went in trying to inquire about a business account. I recently acquired my EIN number or TIN, I had been on my friends business account at T-Mobile,I was trying to get my own business line set up and I wanted to bring in my personal number as a secondary line of the four lines that I wanted to get. It was amazing this big giant dude sat there and told me everything That I COULDNT do, He refused to tell me what I COULD do. Horrible! His “assistant” manager was stunned… she was wide eyed the whole time
Frequently Asked Questions About Verizon
Where is the Russell Cellular Verizon store located in Rowlett, TX?
The store is located at 4802 Lakeview Pkwy, Ste 203, Rowlett, TX 75088.
What are the store hours for the Verizon retail location in Rowlett?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What types of products does Russell Cellular offer at their Rowlett location?
They offer Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid devices.
Does the Russell Cellular Verizon store offer in-store pickup services?
Yes, they provide in-store pickup for orders placed through their store.
Which brands does the Rowlett Verizon retailer carry?
They carry Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
What payment options are accepted at the Russell Cellular Verizon store in Rowlett?
The store accepts American Express, Cash, Discover, MasterCard, and Visa.
Is the Russell Cellular Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What are some nearby dining options customers can visit before or after shopping at Russell Cellular?
Nearby dining options include Jersey Mike's Subs, Papa John's Pizza, Five Guys, Pancho & Lefty's Mexican restaurant, Panera Bread, and Applebee's Grill + Bar.
What health and medical facilities are close to the Russell Cellular Verizon store?
Nearby health services include Dentists of Rowlett, Athletico Physical Therapy - Rowlett, AFC Urgent Care Rowlett, 100% Chiropractic - Rowlett, Prestige Eyecare, Bayside Dental, and Bayside Dental of Rowlett.
Are there any nearby recreational or entertainment venues near Russell Cellular in Rowlett?
Yes, nearby venues include GatSplat Rowlett paintball, Grab Your Axe gym and sports venue, Sideline Sports Cheer & Tumble gym/bar, and CrossFit Rowlett gym and boot camp.