Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4802 Lakeview Pkwy. in Rowlett, TX 75088
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
196 reviews
5 stars
165
4 stars2
3 stars2
2 stars1
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like A.B., Jesus, and Anita, highlighting their patience and knowledge.
Store Management
The new management under A.B. and Isaiah received positive feedback for improving customer experiences and resolving issues effectively.
Long Wait Times
Several customers expressed frustration over long wait times and the store being closed during posted hours, leading to dissatisfaction.
Miscommunication Issues
Customers reported issues with incorrect information regarding promotions and services, leading to confusion and dissatisfaction.
Positive Experiences
Despite some negative feedback, many customers shared positive experiences, particularly with staff who went above and beyond to assist.
- MEMichael Evans5 days ago1.0I would give half star if I could, I went in trying to inquire about a business account. I recently acquired my EIN number or TIN, I had been on my friends business account at T-Mobile,I was trying to get my own business line set up and I wanted to bring in my personal number as a secondary line of the four lines that I wanted to get. It was amazing this big giant dude sat there and told me everything That I COULDNT do, He refused to tell me what I COULD do. Horrible! His “assistant” manager was stunned… she was wide eyed the whole time
- ICIsaiah CobbinNov 14, 20251.0The freaking Manager is TERRIBLE! I came in to do a trade in for the new iPhone 17, got it but I set it up at home so I still had my old iPhone I have come up here 3 times!!!! To give them this old device back and apparently the manager messed up something while upgrading me so only he could fix it. So I’m here now and the manager is saying oh I have to make a call to see what happen I simply asked ok well do I have to stay here?? It’s Friday I’m ready to go home an unwind I have already used the rest of my PTO from work to come up here three times! And now you’re holding me hostage because you don’t do your job correctly this is insane and when does the customers time get taken in consideration?? I will never use this Verizon again I wish I could give less then 1 startl to be honest!!
- DBDennis BarberOct 28, 20255.0Ashley was my Agent and she did an outstanding job. She was patient and thorough. I really enjoyed my experience. Thank you
- BSBrenda SchurmannOct 28, 20255.0A.b. was very helpful and mixed the problem right off the bat. Thank you.
- EVEliseo VerduscoSep 25, 20255.0Great service
Frequently Asked Questions About Verizon
Where is the Russell Cellular Verizon store located in Rowlett, TX?
The store is located at 4802 Lakeview Pkwy, Ste 203, Rowlett, TX 75088.
What are the store hours for the Verizon retail location in Rowlett?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What types of products does Russell Cellular offer at their Rowlett location?
They offer Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid devices.
Does the Russell Cellular Verizon store offer in-store pickup services?
Yes, they provide in-store pickup for orders placed through their store.
Which brands does the Rowlett Verizon retailer carry?
They carry Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
What payment options are accepted at the Russell Cellular Verizon store in Rowlett?
The store accepts American Express, Cash, Discover, MasterCard, and Visa.
Is the Russell Cellular Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What are some nearby dining options customers can visit before or after shopping at Russell Cellular?
Nearby dining options include Jersey Mike's Subs, Papa John's Pizza, Five Guys, Pancho & Lefty's Mexican restaurant, Panera Bread, and Applebee's Grill + Bar.
What health and medical facilities are close to the Russell Cellular Verizon store?
Nearby health services include Dentists of Rowlett, Athletico Physical Therapy - Rowlett, AFC Urgent Care Rowlett, 100% Chiropractic - Rowlett, Prestige Eyecare, Bayside Dental, and Bayside Dental of Rowlett.
Are there any nearby recreational or entertainment venues near Russell Cellular in Rowlett?
Yes, nearby venues include GatSplat Rowlett paintball, Grab Your Axe gym and sports venue, Sideline Sports Cheer & Tumble gym/bar, and CrossFit Rowlett gym and boot camp.