Verizon

4.4
199 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4802 Lakeview Pkwy. in Rowlett, TX 75088

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
4802 Lakeview Pkwy, Rowlett, TX
75088, United States

Hours

Reviews

4.4
196 reviews
5 stars
165
4 stars
2
3 stars
2
2 stars
1
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like A.B., Jesus, and Anita, highlighting their patience and knowledge.

Store Management

The new management under A.B. and Isaiah received positive feedback for improving customer experiences and resolving issues effectively.

Long Wait Times

Several customers expressed frustration over long wait times and the store being closed during posted hours, leading to dissatisfaction.

Miscommunication Issues

Customers reported issues with incorrect information regarding promotions and services, leading to confusion and dissatisfaction.

Positive Experiences

Despite some negative feedback, many customers shared positive experiences, particularly with staff who went above and beyond to assist.
  • ME
    Michael Evans
    5 days ago
    1.0
    I would give half star if I could, I went in trying to inquire about a business account. I recently acquired my EIN number or TIN, I had been on my friends business account at T-Mobile,I was trying to get my own business line set up and I wanted to bring in my personal number as a secondary line of the four lines that I wanted to get. It was amazing this big giant dude sat there and told me everything That I COULDNT do, He refused to tell me what I COULD do. Horrible! His “assistant” manager was stunned… she was wide eyed the whole time
  • IC
    Isaiah Cobbin
    Nov 14, 2025
    1.0
    The freaking Manager is TERRIBLE! I came in to do a trade in for the new iPhone 17, got it but I set it up at home so I still had my old iPhone I have come up here 3 times!!!! To give them this old device back and apparently the manager messed up something while upgrading me so only he could fix it. So I’m here now and the manager is saying oh I have to make a call to see what happen I simply asked ok well do I have to stay here?? It’s Friday I’m ready to go home an unwind I have already used the rest of my PTO from work to come up here three times! And now you’re holding me hostage because you don’t do your job correctly this is insane and when does the customers time get taken in consideration?? I will never use this Verizon again I wish I could give less then 1 startl to be honest!!
  • DB
    Dennis Barber
    Oct 28, 2025
    5.0
    Ashley was my Agent and she did an outstanding job. She was patient and thorough. I really enjoyed my experience. Thank you
  • BS
    Brenda Schurmann
    Oct 28, 2025
    5.0
    A.b. was very helpful and mixed the problem right off the bat. Thank you.
  • EV
    Eliseo Verdusco
    Sep 25, 2025
    5.0
    Great service

Frequently Asked Questions About Verizon

Where is the Russell Cellular Verizon store located in Rowlett, TX?

The store is located at 4802 Lakeview Pkwy, Ste 203, Rowlett, TX 75088.

What are the store hours for the Verizon retail location in Rowlett?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.