Verizon

4.9
550 reviews

About

Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Rowlett, TX location.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6702 Dalrock Rd, Rowlett, TX
75089, United States

Hours

Reviews

4.9
550 reviews
5 stars
524
4 stars
15
3 stars
2
2 stars
0
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being polite, professional, and helpful, with many recommending specific employees for their exceptional service.

Knowledgeable Staff

Reviewers highlighted the staff's extensive knowledge about products and services, which contributed to a smooth and informative experience.

Efficiency

Many customers noted the quick and efficient service, with several mentioning that they were able to complete their transactions in a timely manner.

Positive Experiences

Overall, customers reported having excellent experiences at this location, often expressing their intention to return for future needs.

Problem Resolution

Staff were commended for their ability to resolve issues effectively, with several reviews mentioning successful assistance with billing and device setup.
  • MM
    Michele Melton
    1 day ago
    5.0
    Great customer service. Very knowledgeable!
  • BM
    Brenda Steel Marshall
    Nov 16, 2025
    5.0
    Rayan was great, even though I've been a customer longer than his age, LOL! He was polite, answered all my questions and even researched if I could have a special phone color delivered to the store. I was extremely pleased with the overall experience and highly recommend asking for Rayan at the Rowlett, TX store. πŸ‘
  • TK
    Temple Kanayo
    Oct 3, 2025
    5.0
    Very polite, respectful, and professional
  • MO
    Melanie Orchard
    Sep 28, 2025
    5.0
    Daniel explained my options and took extra care to complete my purchase, plan upgrade and content transfer between phones.
  • CC
    CELLULAR GEEKS - Cell Phones and Computers
    Sep 25, 2025
    5.0
    I had an excellent experience at Verizon thanks to Chase. He went above and beyond to help me with my needs. He was patient, knowledgeable, and took the time to make sure everything was set up correctly before I left. It’s rare to find someone who genuinely cares about providing great service, but Chase exceeded my expectations. Highly recommend asking for him if you visit this location

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store at 6702 Dalrock Rd, Rowlett, TX?

The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.

Does this Verizon store offer in-store pickup for orders?

Yes, the Verizon store offers in-store pickup services.