Best Buy

Reviews

• BR

  Brandon Robinson

  Dec 29, 2025
  1.0
  I bought a kindle, they said it was this store. I came here and they said it would be 5 or 10 minutes. 15 minutes later I asked again and they said it was going to be 5 or 10 minutes. 30 minutes later I walked to the back and asked someone for help. After an hour waiting someone finally told me they sold my purchase to someone else and didn't have it. They did give me a full refund, so thanks, I guess. Never going back to a best buy.
• TW

  TaNia White

  Dec 29, 2025
  5.0
  Let me start by saying my usual Best Buy is the Lakeline location, but I just happened to be near this store and stopped in to ask about a missing item from an online purchase. I can confidently say this is now my new go-to location because the service was beyond superb. Not only was my issue resolved in record time, but what could have been a stressful situation was made completely stress free. I was honestly shocked. I have never had such a flawless, effortless interaction at any establishment before. It was so exceptional that there was no way I was not leaving a review. Huge round of applause for the floor manager, Wesley G. He was truly chef’s kiss and deserves five stars across the board. A big shoutout as well to Israel, the floor associate who jumped in without hesitation and got everything handled quickly and efficiently. I am officially a fan of this store and will gladly go out of my way to shop here moving forward. Great service is hard to come by these days, and they did not just meet expectations, they exceeded them. Those guys deserve raises immediately. Thank you for restoring my faith in Best Buy.
• RH

  Ray He

  Dec 27, 2025
  1.0
  The customer service was very bad. Just now, at 5 p.m. on December 27, 2025, I was buying a laptop and waiting for customer service help (waiting for more than half an hour). The female customer service skipped me to help her when she saw a Mexican woman behind me. No one helped me. I think it was because I am Asian!?Never come to Bestbuy again.
• SR

  shamila ramachandran

  Dec 24, 2025
  1.0
  We were getting a laptop and after an hour browsing, we had one person approaching us and was so knowledgeable. However she left and the sales person named Evelyn, was rude and only cares about being on her phone while we were paying. We ran into issue with our card and she didnt offer help to sort it and kept being on her phone, browsing and texting. If you are into your phone, please don't bother being in customer service. This leaves a sour experience for us. I'd rather buy online and the reason we go to stores is mainly to be treated with respect.
• FJ

  Francy Joachim

  Dec 24, 2025
  1.0
  I am incredibly disappointed in the customer service I received from Claudia during my pickup today. Very dismissive and unhelpful. She handed me my order in a huge bag and didn’t bother telling me which items out of the seven items on my list were the items she was giving me. So I sat there and had to check the items off of my list in front of her while she was browsing her cell phone as I was checking things off the list and talking to her. Claudia was on her cell phone as I was trying to reconcile the order with her. I wish she would have at the very least looked up from her cell phone and addressed the questions I had. She eventually did after I asked her a second time if it was three items or more that she handed me. This has never been my experience at this location and I have been a customer at this location for several years. Everyone has always been so helpful and today there were zero lines so there was no reason to go the extra mile and tell me which items on my list she was handing me. Please place her in customer service training. I do believe she has potential and maybe this was just an off-day for her. We all have them.

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