Best Buy

Reviews

• EE

  E

  2 days ago
  5.0
  Came here for speakers, was able to find them and was in and out nice and quick. Had to return something and that went smoothly as well
• JH

  Joe Hall

  3 days ago
  5.0
  I had to return a TV that I bought for my first wife who didn't want it due to her pride. She can do it on her own. She didn't need my stinking help lol. Her loss and of course Best buy's lost. But the young man that helped me was very courteous and knowledgeable and he took very good care of me and allowed me to return a TV that I bought online. Thank you. Best buy. You're a great company and you've got great people working for you. Sincerely, Joseph Hall of Hutto, Texas
• EG

  Erick Gomex

  6 days ago
  5.0
  I pulled up right at 9 PM (closing time), and the manager, Wesley, let me inside to pick up my items. I was assisted by Ashley and Sebastian at the pickup counter—very professional and super friendly staff. I’m impressed. Best Buy rocks!
• DW

  Debora Williams

  Nov 4, 2025
  5.0
  I absolutely love going to Geek Squad at Best Buy. when I tell you the staff are knowledgeable, fast and efficient. I dealt with this young lady named Kit at the Round Rock store in Pflugeville, Texas and she was phenomenal. She went above and beyond. Thank you, kit.
• LN

  Lenka Nagyová

  Oct 18, 2025
  1.0
  UPDATE: They responded to this review and told me to reach out - so I did. It’s been 2 weeks and no response. We drove to Best Buy all the way in Round Rock to receive a phone call when pulling in the parking lot saying they do not have the products we already paid for (first point of failure). The Round Rock manager told us their online inventory updates only once per day but a store 25 minutes away had the products (Research Blvd). We asked if they called the store to make sure they have the products, as they mentioned their system updates only once per day. They said they did not call (second point of failure) but will asap and call us to confirm - never did (third point, but there will be many more). When we arrived at the other store, a nice gentleman apologized for the inconvenience and informed us no one called them store to confirm as we were promised by the Round Rock management. Since the first associate said not to waist time coming in for resolution when it came to the compensation for the inconvenience of spending our time and gas driving from one side of the city to the other side, he told us the management at the store of the product pick up location will be able to make adjustments. When the supervisor, RYAN T, came, he was very unprofessional. He kept saying there is no way he can give us “free money”- mind you we never asked for money, we asked for compensation for the inconvenience caused. We explained the fact we just spent 1.5hr driving back and forth the city - our time and money spent on gas is valuable to us. He said he understands how frustrating this can be BUT he “cant just hand out money for free to people who complain”. We mentioned we are not asking for cash. You can see how frustrating this is?? We have spent $3,000 in month of October so far at Best Buy purchasing electronics/appliances for our household. And then RYAN T tells us we are just “complainers who are asking for free money”? And the best part is - as I’m writing this review on our 30 minute way back, I received an email from Best Buy telling me to come and finish purchasing the item in my cart (I put the same product in the cart to see if the inventory updated online).

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