Business Details
About
Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Rockwall store today.
Location
Cricket Wireless Authorized Retailer
481 E Interstate 30, Rockwall, TX
75087, United States
Hours
Reviews
4.4
158 reviews
5 stars
124
4 stars
10
3 stars2
2 stars
4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Katelyn, Jose, and Mandy.
Inconsistency
Several reviews highlighted inconsistent service experiences, with some customers reporting rude or unhelpful staff, particularly in handling transactions and product knowledge.
Store Operations
Customers expressed frustration with store hours and operational issues, including delays in opening and internet problems affecting service.
Product Knowledge
While some staff were noted for their expertise, there were complaints about employees lacking product knowledge and making errors in sales.
- RRRachelDec 31, 20251.0None of the women that work there know how to do their job and they’re rude
- ILINMACULADA LAGUNASep 7, 20245.0Corinne sold me a good phone. Super nice ladies. You girls are awesome!
- SHshelby hoodDec 17, 20221.0So my mom is the primary on our account. She went in to remove just the hotspot from her phone. When the employee completely deactivated her phone and the phone was no longer working afterwards. All we wanted was to remove the hotspot. I ended up having to pay $100 dollars to get the phone turned back on and fix a EMPLOYEES mistake. When the mistake was brought to the employees attention he was very rude and disrespectful. I turned the store in and the employee. I will leave the cricket service and go to a different carrier. I believe I shouldn’t have had to pay $100 dollars to fix a EMPLOYEES MISTAKE. He never once apologized nor did he even try to help get the matter resolved his co-worker had to fix the problem for us because he refused to touch the phone ever again. I can guarantee I will be reporting the store and the employee to the better business bureau and I will be talking to the manager of the store.
- LRLuis RodriguezJan 18, 20215.0Muy bien servicio!
Frequently Asked Questions About Cricket Wireless Authorized Retailer
What services does Cricket Wireless Authorized Retailer in Rockwall offer?
Cricket Wireless Authorized Retailer in Rockwall offers customizable cell phone plans with unlimited talk, text, and data access, all without an annual contract.
Where is the Cricket Wireless Authorized Retailer located in Rockwall?
It is located at 481 E Interstate 30, Rockwall, TX 75087, USA.
What are the store hours for the Cricket Wireless Authorized Retailer in Rockwall?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Cricket Wireless Authorized Retailer in Rockwall require a contract for its cell phone plans?
No, Cricket offers cell phone plans with no annual contract, allowing flexibility for customers.
Can I visit the Rockwall Cricket store to get a prepaid SIM card?
Yes, the store offers prepaid phone plans and prepaid SIM cards to fit your lifestyle.
How can I contact the Cricket Wireless Authorized Retailer in Rockwall?
You can contact them by phone at +1 469-314-1789.
Are there any food places near Cricket Wireless Authorized Retailer in Rockwall?
Yes, nearby food options include Cicis Pizza, Sake Bomb Thai and Sushi Bar, Donut Palace of Rockwall, and Subway which you may enjoy before or after your visit to the store.
What beverage spots are near the Cricket Wireless store in Rockwall?
Nearby beverage spots include BUBBLE BUBBLE TEA COFFEE SMOOTHIE and Bubble Bubble Tea House, great places for a refreshment when visiting the area.
Can I find other mobile phone stores near the Cricket Wireless Authorized Retailer in Rockwall?
Yes, there are multiple other Cricket Wireless Authorized Retailer locations nearby that offer additional mobile phone and telecommunications services.
What shopping options are close to Cricket Wireless in Rockwall?
You can find clothing stores like Bealls and grocery stores such as Sprouts Farmers Market nearby, making it convenient to shop while visiting the area.