Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Richmond for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
128 reviews
5 stars
70
4 stars
4
3 stars1
2 stars1
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising specific employees like Christine and Michael for their helpfulness, while others report rude and unprofessional behavior from staff.
Employee Knowledge
Several customers highlighted knowledgeable employees, particularly Stephen and Michael, who provided effective assistance, while others experienced a lack of support and expertise.
Management Issues
Numerous reviews mention poor management practices, including dismissive attitudes and failure to resolve customer issues, leading to frustration among patrons.
Sales Practices
There are complaints about aggressive sales tactics and misleading information regarding promotions, causing dissatisfaction among customers.
Store Environment
While some customers noted a clean and welcoming store atmosphere, others reported long wait times and inadequate service during busy periods.
- AMAmeer MemonDec 31, 20251.0I didn’t like their service at all. They lied to me when selling the plans. They said I won’t be charged for extra hotspot I am getting on each line but I am being charged for that service. Their network sucks, I will probably go back to my previous service provider. Really disappointed service in the store and overall service from carrier.
- ZWZachary WhitcherDec 20, 20255.0Major shout out to the manager, Aubrey. He sat with me for an hour fixing an eSIM issue I had with an iPhone. Went far and above on customer service
- TKTeo kabobDec 14, 20255.0Christine was very helpful she answered all our questions with paitince and helped us to buy an iPad ,Good customer service and good vibes.Thank you Christine
- FFFIRASS-XDec 2, 20251.0i wish there was an option to give 0 stars very rude employees they just don’t care about the customers and all of them are not cooperate especially ceaser
- GGGökhan GafuroğluNov 26, 20255.0Customer service representative Stephen Ukot is knowledgeable, honest, and very helpful. If you come here, make sure to ask for this guy. Get in line and request this customer service representative. I think you're too good for your position. Thank you so much for your help... Stephen Ukot isimli müşteri temsilcisi hem bilgili hem dürüst hemde inde bilgili. Buraya gelirseniz bu adama sıkı sıkı sarılın. Sıraya girin ve bu müşteri temsilcisini isteyin. Bence bulunduğun pozisyon için fazla iyisin. Yardımların için çok teşekkürler...
Frequently Asked Questions About Verizon
What are the Verizon store's hours of operation in Richmond, TX?
The Verizon store in Richmond, TX is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store in Richmond located?
The Verizon store is located at 10203 W Grand Pkwy S, Suite 105, Richmond, TX 77407, US.
What types of products does the Verizon Richmond store offer?
They offer the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Richmond provide in-store pickup and delivery services?
Yes, Verizon Richmond offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What payment methods are accepted at the Verizon store in Richmond?
The store accepts debit cards, mobile NFC payments, and other methods including pay check; they do not require cash only payments.
Can I schedule an appointment at the Verizon Richmond store?
Yes, you can schedule an in-store appointment through their website or the My Verizon app for convenience.
What services does the Verizon Richmond store provide?
They provide mobile plans, wireless Internet plans, and voice plans, supporting both personal and business needs.
Is there free Wi-Fi available at the Verizon Richmond store?
Yes, the Verizon store offers free Wi-Fi to customers during their visit.
What nearby places can I visit before or after shopping at Verizon Richmond?
Nearby you can visit Starbucks for coffee, Sport Clips Haircuts of The Market of Aliana for grooming, or Richmond Centre for shopping and beauty supplies.
How can nearby Starbucks locations benefit my visit to Verizon Richmond?
You can grab a coffee or snack at Starbucks nearby before or after your Verizon shopping experience, making your trip more convenient and enjoyable.
Are there other mobile phone stores near Verizon Richmond?
Yes, there is another Verizon store and a T-Mobile store nearby, offering additional options for mobile devices and service plans.