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Brand Certified

Verizon

4.6
(147 reviews)

Business Details

1930 N Coit Rd, Richardson, TX
75080, United States
(214) 245-1235

About

Cell Phone StoreElectronics Store
Visit our store at Richardson for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Location

Verizon
1930 N Coit Rd, Richardson, TX
75080, United States

Hours

Reviews

4.6
147 reviews
5 stars
129
4 stars
2
3 stars
1
2 stars
3
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their outstanding, friendly, and helpful service, with specific mentions of employees like Daniel, Ahura, and Steven.

Problem Resolution

Several reviews highlighted the staff's dedication to resolving issues, with multiple employees going above and beyond to assist customers with complex problems.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences related to trade-in offers and communication issues, indicating inconsistency in service quality.

Store Environment

Customers appreciated the store's cleanliness and organization, contributing to a pleasant shopping experience.
  • SG
    Sean Gregory
    Feb 13, 2026
    5.0
    Frida, Nancy, Faith were super awesome! Easiest phone purchase experience I’ve ever had! All three ladies were pleasant and knowledgeable! I’ll never go to another Verizon store, service can’t be matched!
  • DP
    Denis Paunovic
    Jan 15, 2026
    5.0
    Daniel at the store provided outstanding service. After spending over five hours with Verizon customer support without a resolution, Daniel was able to quickly and efficiently resolve my issues. He was courteous, professional, and extremely understanding throughout the process. I am very pleased with the level of service I received and will gladly return to this store in the future.
  • RB
    Rajarshi Boggarapu
    Jan 12, 2026
    5.0
    I honestly didn't think people like this still existed. I placed an order online, and to put it lightly, the digital team turned my account into a technical jigsaw puzzle with missing pieces. I walked into this store defeated, but Evan Gonzalez and his team didn't just "help"—they went to war for me. Evan led a squad of four people who huddled together, working as a unit to fix a mistake that wasn't even theirs. They spent three hours on the phone with their own tech support, refusing to give up even as the clock ticked toward closing time. If you’re the type of person who values peace of mind over a $5 difference on a bill, skip the website and come see Evan. This crew is the gold standard of service. We only stopped because the "higher-up" tech team needed more time and the store had to close, but the effort was legendary. Give Evan a raise!
  • NF
    Nisha F.
    Jan 10, 2026
    5.0
    Ahura and Daniel were the best Verizon employees I’ve ever met. Their low‑pressure, genuinely helpful approach made the whole experience easy and stress‑free. They were patient, kind, and truly focused on what we needed. Outstanding service.
  • AF
    Alfonso Flores
    Jan 10, 2026
    5.0
    ⭐ LEGENDARY REVIEW FOR AHURA & DANIEL AT VERIZON ⭐ If Verizon ever wondered what perfect customer service looks like, they can stop searching — it’s Ahura and Daniel. These two didn’t just help us. They reset the standard for what a wireless experience should feel like. AHURA A master of calm, clarity, and competence. No pressure. No sales games. No “let me check with my manager” theatrics. Just pure, respectful, human‑first service. Ahura made us feel like our needs actually mattered — and that alone puts him in the top 1% of customer service professionals. DANIEL This man is the definition of steady, patient, and genuinely helpful. He walked us through everything with zero rush, zero stress, and zero upsell energy. Daniel’s approach is so smooth and low‑pressure that you end up trusting him instantly — because he’s clearly there to help, not to hustle. --- 🚨 FINAL VERDICT Ahura and Daniel are the best Verizon employees we’ve ever encountered. Their low‑pressure, customer‑first approach didn’t just help us — it made the entire experience easy, comfortable, and actually enjoyable. If Verizon is serious about excellence, these two deserve recognition, raises, and leadership roles. They’re not just good employees — they’re the reason customers stay loyal.

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