Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Richardson’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
342 reviews
5 stars
285
4 stars
8
3 stars
6
2 stars4
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Adan, Jeremiah, and Raylah, highlighting their ability to resolve issues and provide excellent service.
Negative Experiences
Several reviews mentioned poor customer service experiences, including rude staff and long wait times, leading to frustration and dissatisfaction.
Store Environment
Customers reported an uncomfortable atmosphere in the store, with some feeling unwelcome due to impersonal interactions and issues with the store's layout.
Billing Issues
Multiple customers expressed concerns about unexpected charges and billing problems, particularly related to the store being a third-party franchise.
Product Knowledge
While some staff were noted for their expertise, others were criticized for lacking knowledge about products and services, leading to confusion and dissatisfaction.
- CRCarmen RiveraOct 31, 20255.0Jaquan was amazing!!! Very informative & welcoming from the beginning to the end! Thank you for Everything!!!
- TKTrey KnoxOct 23, 20251.0Do not come here. Waste of time. No sense of urgency. They'll have you sitting there for hours for something that takes a couple minutes. Go up the street to the other Verizon
- RBRachel BucherOct 10, 20251.0I didn’t feel very welcomed at this location. The automatic door lock created an uncomfortable atmosphere, and the staff interactions felt impersonal. One associate even told me they didn’t want me to “waste their time” while I was trying to choose a phone, which I found completely inappropriate and unprofessional. I hope the management addresses this so future customers have a more respectful experience.
- BWBonnie WhiteSep 8, 20255.0Muhammad is very helpful
- SSsarah saulsAug 30, 20255.0Jaquan Jones provided AWESOME customer service! He set up my device adjusted my settings and was so patient with me! Adan also helped me today as well. Love the great customer service from these representatives!
Frequently Asked Questions About Verizon
Where is the Verizon store located in Richardson?
The Verizon store is located at 900 N Coit Rd, Ste 2702, Richardson, TX 75080, inside Promenade North.
What brands and devices can I find at this Verizon store?
You can shop devices from Verizon, Apple, Samsung, Motorola, LG, HTC, Google, and Asus at this store.
What are the store hours for the Verizon Richardson location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store offer pickup and delivery services?
Yes, the store offers both in-store pickup and curbside pickup services.
Can I get help upgrading my phone or Verizon plan in-store?
Yes, wireless sales consultants are available to help you upgrade your Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, and Verizon plans in-store.
What payment options does this Verizon store accept?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Is an appointment required to visit the Verizon store?
No, appointments are not required, but you can call the store to make one if you prefer.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Wingstop for fast chicken, Papa Murphy's for pizza, Olive Tree Restaurant for Mediterranean cuisine, Shahrzad Mediterranean Market & Grill, and Reverie Bakeshop.
Are there any nearby coffee shops close to the Verizon store?
Yes, Civil Pour Coffee + Beer, which is a coffee shop and beer bar, is nearby and a great spot to visit.
Where can I find additional services or shops near the Verizon store in Richardson?
Nearby you can find Hibbett Sports for sporting goods, Supreme Appliances LLC for appliances, Kingmagik86 barber and beauty salon, and Zituna Banquet Hall for events.