Verizon

4.5
344 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Richardson’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
900 N Coit Rd, Richardson, TX
75080, United States

Hours

Reviews

4.5
342 reviews
5 stars
285
4 stars
8
3 stars
6
2 stars
4
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Adan, Jeremiah, and Raylah, highlighting their ability to resolve issues and provide excellent service.

Negative Experiences

Several reviews mentioned poor customer service experiences, including rude staff and long wait times, leading to frustration and dissatisfaction.

Store Environment

Customers reported an uncomfortable atmosphere in the store, with some feeling unwelcome due to impersonal interactions and issues with the store's layout.

Billing Issues

Multiple customers expressed concerns about unexpected charges and billing problems, particularly related to the store being a third-party franchise.

Product Knowledge

While some staff were noted for their expertise, others were criticized for lacking knowledge about products and services, leading to confusion and dissatisfaction.
  • CR
    Carmen Rivera
    Oct 31, 2025
    5.0
    Jaquan was amazing!!! Very informative & welcoming from the beginning to the end! Thank you for Everything!!!
  • TK
    Trey Knox
    Oct 23, 2025
    1.0
    Do not come here. Waste of time. No sense of urgency. They'll have you sitting there for hours for something that takes a couple minutes. Go up the street to the other Verizon
  • RB
    Rachel Bucher
    Oct 10, 2025
    1.0
    I didn’t feel very welcomed at this location. The automatic door lock created an uncomfortable atmosphere, and the staff interactions felt impersonal. One associate even told me they didn’t want me to “waste their time” while I was trying to choose a phone, which I found completely inappropriate and unprofessional. I hope the management addresses this so future customers have a more respectful experience.
  • BW
    Bonnie White
    Sep 8, 2025
    5.0
    Muhammad is very helpful
  • SS
    sarah sauls
    Aug 30, 2025
    5.0
    Jaquan Jones provided AWESOME customer service! He set up my device adjusted my settings and was so patient with me! Adan also helped me today as well. Love the great customer service from these representatives!

Frequently Asked Questions About Verizon

Where is the Verizon store located in Richardson?

The Verizon store is located at 900 N Coit Rd, Ste 2702, Richardson, TX 75080, inside Promenade North.

What brands and devices can I find at this Verizon store?

You can shop devices from Verizon, Apple, Samsung, Motorola, LG, HTC, Google, and Asus at this store.