Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,405 reviews
5 stars
805
4 stars
316
3 stars
135
2 stars
43
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and unresponsive employees.
Product Availability
Many customers expressed disappointment over the lack of stock and availability of specific items, leading to frustration.
Store Experience
The store environment received mixed reviews, with some noting cleanliness and organization, while others criticized the layout and accessibility.
Knowledgeable Staff
Several reviews highlighted the staff's knowledge and helpfulness, particularly in technical assistance and product recommendations.
Delivery Issues
Customers reported significant issues with delivery services, including no-shows and poor communication regarding delivery schedules.
- LBLiz BrooksOct 28, 20255.0I went in Sunday looking for a converter for an iPhone to mirror to a TV. Rafael knew exactly what I needed. He went above and beyond to make sure I got exactly what I needed and was so sweet and kind. He knew how impotent it was for me to get the foot ball game to mirror on our tv as we had just moved her Saturday. I let his manager know he went abore and beyond and needs a raise!!! This is truly so refreshing in this time we are living in. We need more Rafael in this world!!
- LALázaro Sánchez del Campo AlbaOct 27, 20255.0Muy buena atencion,por parte del equipo de trabajadores, verdaderamente muy satisfecho
- TMTanner mcclungOct 24, 20251.0Walked past 6 employees in the store, none of them acknowledged me let alone asked if I needed help. Poor customer service. Do your own product research and shop elsewhere online.
- MEMark EllisOct 20, 20251.0Bought an HP printer and cartridges. Set it up and it worked fine. Returned from a trip and it won’t print in color. No support from HP. Went to the Best Buy store with printer and receipt. Discovered that the unit we bought was evidently in the wrong box (different model). Our printer doesn’t match the receipt information. Manager in the store said he couldn’t help and said that he would give me a number to customer service that could help me. First call - 30 minutes and got hung up on. Second call 25 minutes— I told him previous call was hung up. He promised to call me back if disconnected. Got hung up on- no call back. Third call- asked for supervisor…hung up on. Fourth call - representative (supervisor)said they were “online customer service” and couldn’t help with “in store” purchases. I asked for the phone number to corporate and was given a new number to call that looped back to the same automated message with NO HELP. I tried looking up corporate address to send a letter to…can’t even find a resource to complain to. Best Buy and HP will get no more business from us.
- JLJuan David L.G.Oct 12, 20251.0None of the employees at this Best Buy actually work at Best Buy. They never know anything and don't bother trying to help. The customer service is pathetic and just shows that this is now just a showroom for people who are going to buy from Amazon anyway. At least that way you don't have to beg them to talk to you.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Port Arthur?
Best Buy in Port Arthur is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What services does Best Buy in Port Arthur offer?
They offer a range of products including TVs, computers, and appliances, with expert advice, same day pickup, Geek Squad support, and electronics recycling.
Does Best Buy in Port Arthur provide curbside pickup?
Currently, this Best Buy location does not offer curbside pickup, but it does have in-store pickup and shopping services.
What payment methods are accepted at Best Buy in Port Arthur?
Best Buy accepts debit cards and pay checks; they do not require cash only payments.
Is there Geek Squad support available at this Best Buy store?
Yes, Geek Squad services including IT support and computer repair are available at this Best Buy location.
Can customers recycle their old electronics at Best Buy in Port Arthur?
Yes, this Best Buy offers electronics recycling services.
What nearby pet services can I visit when shopping at Best Buy?
Nearby pet service options include Petco and Vetco Vaccination Clinic, where you can shop for pet supplies or get pet grooming and training services.
Are there convenient dining options close to Best Buy in Port Arthur?
Yes, after shopping at Best Buy, you can grab a meal at nearby restaurants such as Firehouse Subs, Chick-fil-A, or Chipotle Mexican Grill.
Where can I shop for clothing and other retail items near Best Buy?
Nearby you can find Ross Dress for Less and Hobby Lobby offering clothing, arts and crafts, and other retail products.
Does Best Buy in Port Arthur offer in-store repair services?
Yes, Best Buy offers in-store repair services supported by Geek Squad technicians.