Business Details
741 N Central Expy, Plano, TX
75075, United States
Certified by Verizon • Mar 01, 2026
(972) 516-9126
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/texas/plano/east-plano-350682
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Plano for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.8
359 reviews
5 stars
214
4 stars
28
3 stars
19
2 stars
12
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual staff members for their helpfulness and professionalism, there were numerous complaints about poor service, lack of assistance, and unprofessional behavior from some employees.
Staff Knowledge
Several reviews highlighted the expertise and knowledge of specific employees, particularly Evan and Zachary, who were noted for their ability to assist customers effectively.
Store Experience
Customers reported mixed experiences regarding the store environment, with some feeling rushed or ignored, while others appreciated the friendly atmosphere and quick service.
Billing Issues
Multiple reviews mentioned ongoing problems with billing and account management, leading to frustration among customers who felt their concerns were not adequately addressed.
- ZKZahra KaramiFeb 20, 20265.0Daylon and Decoda, Thank you so much for all your help the other day. Verizon should be very proud of you. I was so impressed by your kindness, professionalizme and patience to answer all my questions and send me home happily with two new phones. kudossss!!
- NMNathan McCartneyJan 28, 20265.0Zach provided excellent customer service
- SDSarah DeeJan 15, 20261.0This was always a go to store as the staff knew everything that was going on. And I could always get help. My last 4 visits. It's literally impossible to get help in here. I could not get set up with my new phone because I did not know how and nobody knows what is going on customer service here seems DONE !!!!
- SBStephanie BondJan 10, 20265.0I took my new phone here today because I was having trouble activating it. I had to walk most of the way. I am now happy to say I have a working phone. Dakota was very helpful and provided excellent customer service.
- BIBenjamin IrwinDec 26, 20251.0Horrible experience and no service. Been with Verizon for 15+ years but now looking at other options
Brand Certified Facts from Verizon
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Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website
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