Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Plano for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
296 reviews
5 stars
178
4 stars
22
3 stars
17
2 stars
7
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unprofessional.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided excellent assistance, particularly Evan and Terrence, while others reported a lack of knowledge from some employees.
Billing Issues
Numerous complaints about billing errors and difficulties in resolving these issues, leading to frustration among customers.
Store Experience
Customers reported a range of experiences from positive interactions with staff to feeling rushed or ignored, indicating inconsistency in service quality.
- SBStephanie Bond2 days ago5.0I took my new phone here today because I was having trouble activating it. I had to walk most of the way. I am now happy to say I have a working phone. Dakota was very helpful and provided excellent customer service.
- BIBenjamin IrwinDec 26, 20251.0Horrible experience and no service. Been with Verizon for 15+ years but now looking at other options
- TFTaqi FitrDec 17, 20255.0Emma was very helpful. Helped me to figure the best deals
- ILIan LawDec 2, 20255.0Had a very good experience changing my phones over to Verizon. Zachary stayed late to make sure my mother understood what she was getting and how to use it. He tried to get us to do add-ons but in no way was pushy about it. The manager on duty (the name escapes me I'm sorry) was kind a helpful as well. Very glad we choose to switch to this company .
- NNNika NovikovaNov 30, 20255.0My boyfriend and I had an amazing experience at Verizon thanks to Emma! She was incredibly sweet, patient, and knowledgeable. She helped us find the best offers, answered all our questions, and even set up the app for me. We came back few days later for additional services and new watches, and everything went smoothly again. Truly outstanding customer service - thank you, Emma!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Plano?
The Verizon store in Plano is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Plano?
The Verizon store is located at 741 N Central Expy, Plano, TX 75075, USA.
What brands of smartphones does Verizon Plano offer?
Verizon Plano offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment to visit the Verizon store in Plano?
Yes, you can schedule an in-store appointment online or through the My Verizon app.
What delivery and pickup options are available at Verizon Plano?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of business devices does Verizon Plano provide?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops.
Which payment methods does Verizon Plano accept?
Verizon Plano accepts checks, debit cards, and mobile NFC payments; cash is not required.
Are there any nearby places to eat after visiting Verizon Plano?
Yes, you can visit nearby eateries like Fuddruckers, TGI Fridays, Black Rifle Coffee Company, or BRCC Plano for meals or coffee.
Can I shop for clothing or gifts near the Verizon store in Plano?
Absolutely. Nearby stores include Amy's Hallmark Shop for flowers and gifts, JCPenney and Sephora Inside JCPenney for clothing and beauty products, as well as Marshalls and Petticoat Fair.
What other mobile phone stores are located near Verizon Plano?
Nearby competitors include T-Mobile and Sprint Store By BrightStar Wireless, offering additional options for mobile phone and plan shopping.