Geek Squad

Reviews

• TS

  Tammy Spann

  Nov 14, 2025
  5.0
  I like this Geek Squad. Jennifer helped me check in. She was so patient and kind to all of her customers. She gets 5 stars for her hard work. Erick B. was there today when I picked up my laptop. He explained what the issue was with my laptop and it me know what yo lookout for before I click on something that could harm my laptop.
• ML

  Manik L

  Sep 13, 2025
  5.0
  Fantastic service. They honored their dash cam life time warranty and fixed the issue.
• FA

  Fareedah Abdul-Jabbar

  Mar 2, 2022
  5.0
  Professional! Thorough! Knowledgeable!
• DD

  Dylan

  Dec 1, 2018
  1.0
  I'm surprised at myself, I keep giving Best Buy chance after chance to be honest and upfront, but I get let down every time. Here's what happened this time: I had cracked my Galaxy S8 screen and needed to get it repaired. So, I went up to this Best Buy a couple weeks ago, and asked how much it would cost. The woman at the desk took my phone to the back, had the tech examine it for a moment, and came back to tell me it was going to be $199.99. I said no thanks, I'll check somewhere else first, and went to check a competitor. It turned out that the competitor charges $219, so I decided to take it back up to Best Buy. I didn't have time to do so until today. So, I set up an appointment yesterday, and went in this afternoon to drop it off. The guy at the desk told me it was going to be $249.99. I explained what they woman from a couple weeks ago had said, but all I got was a "It's $250 for the curved screen. Sorry." I'm standing there thinking yeah... they knew it was a curved screen last time, too. I was polite, though, and walked out of there deciding to never again walk back in. I think I've learned my lesson. Regardless of the location I go to, Best Buy has had problems with honesty for years. YEARS! The first time I remember being straight up lied to by a sales associate was over a decade ago, and that's still shamelessly going on. Most recently (before today), it happened last year when I tried to purchase a Fitbit, and I ended up not buying it, and putting back everything else I was going to buy as well. I'm amazed these people are still in business. If you've had a similar experience, take heart - it's not just your local Best Buy, it's the company as a whole.

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