Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
4,092 reviews
5 stars
2,202
4 stars
950
3 stars
418
2 stars
135
1 star
387
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful and knowledgeable staff, while others report poor service and lack of assistance.
Staff Knowledge
While some customers found staff to be knowledgeable and helpful, others experienced misinformation and a lack of product knowledge.
Store Inventory
Many reviews mention a lack of stock and inventory issues, with some customers frustrated by unavailable products.
Store Environment
The store is generally described as clean and organized, but some customers noted it felt empty or poorly managed.
Online Experience
Customers reported issues with online orders and returns, indicating a need for improvement in online customer service.
- NRNatasha Roz2 days ago1.0I stopped at this store to see items on display - specifically a pressure cooker. This store had only one I stock, no display. Box was not sealed, but employees rudely prevented me from looking inside. He stated he is an assistant manager Druve, did not know anything about pressure cookers at all. There is no national brands available - some kind of “Bella” brand.
- ESEli StahrNov 13, 20255.0Amazing service. I went in to buy an apple watch and I was immediately approached and asked how I could be helped. I told the man and he didn't try to upsell me or convince me to get any accessories. He went to the back, got the color I wanted and came back to help me check out. fabulous, would go again.
- SWS WNov 7, 20255.0They always seem to be busy but that did not deduct from customer service! I went in twice in one week looking for Rode Lavaliere microphones, they had what I needed both times. I was sceptical because the website said 1 in stock of each item, but to my surprise the online inventory was correct. I went in with the SKU number so I think that helped. Both times I was greeted and promptly helped. Best Buy in Plano has my business because they helped my handle my business!
- PSPauper ScoobNov 2, 20253.0When you can get help, the staff is nice and knowledgeable... but there is either a lack of team members or they hide in the break room. I'm frustrated by the lack of Roku products but Walmart has that covered. Roku is definitely the best streaming product on the market for content, function & value so why they push Alexa is a mystery to me.
- PNPranav NairOct 31, 20251.0Customer service is not knowledgable on return policies, so do your research online before coming here for a return/purchase (I wouldn’t trust their Geek Squad “experts” in this store either after this experience). The associate helping with returns provided me false information regarding my MyBestBuy certificate and said I would get the certificate credit back after I returned a product. I wanted to be sure before returning the product (iPhone 17 Pro Max screen protector) & the associate there confirmed to me twice and reassured me I would get back my certificate credit. I never got it back in my account, and the online customer service said they cannot do anything and when asked to raise a complaint, the online associate acted like he was going to help me with it but ended the call soon and never called back. He said to reach out to the in-store manager but didn’t provide a direct email/phone, & the in-store employees never pick up the phone listed on the Best Buy website for this store. This place needs better training, so I recommend going to the Stonebriar Best Buy (Frisco, TX) or Park Lane (Dallas, TX) as they are much knowledgable.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Plano?
You can shop for TVs, computers, appliances, cameras, phones, and home electronics at the Best Buy located at 2800 N Central Expy, Plano, TX.
What are the store hours for Best Buy in Plano?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Plano offer service repairs or Geek Squad support?
Yes, Best Buy Plano offers expert advice and Geek Squad support, including service repairs for your electronics.
Can I pick up my order curbside at Best Buy Plano?
Best Buy offers curbside pickup services for your convenience.
Does Best Buy in Plano accept debit cards and paychecks?
Yes, Best Buy Plano accepts debit cards and paychecks as forms of payment, and does not require cash only.
Are appointments required to shop at Best Buy Plano?
No, appointments are not required to shop in-store at Best Buy Plano.
Which nearby places can I visit before or after shopping at Best Buy Plano?
Near Best Buy Plano, you can visit T-Mobile for mobile phones, Pacific Sales Kitchen and Bath for kitchen and bath appliances, or enjoy a meal at In-N-Out Burger.
How can nearby transit locations like Greyhound: Bus Stop help me reach Best Buy Plano?
You can use the Greyhound Bus Stop at Chevron for convenient bus service to get to Best Buy Plano.
Are there any automotive service centers near Best Buy Plano?
Yes, Speedy Tire Center and Parker Auto Care offer automotive repair and tire services close to Best Buy Plano.
What online and social media resources are available for Best Buy Plano?
Best Buy Plano can be found on Facebook at BestBuyPlano, Instagram under 'bestbuy', and Twitter as 'bestbuy'. The website is https://stores.bestbuy.com/tx/plano/2800-n-central-expy-202.html.