Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude or unprofessional behavior.
Wait Times
Many customers experienced long wait times, even with appointments, leading to frustration and dissatisfaction.
Store Environment
The store is often described as busy and crowded, which can impact the overall shopping experience.
Technical Assistance
While some customers received effective technical support, others reported issues with service quality and misdiagnosis of problems.
Overall Experience
Overall, experiences vary widely, with some customers expressing loyalty and satisfaction, while others are considering switching to different brands due to negative experiences.
KB
Kristen Bingham
Jan 13, 2018
1.0
There is no reason to go into an Apple store. They put your name into their iPad and then give you a number to talk to Apple text support. You can do this at home. The people in the store act so bougie and condescending. They make you feel stupid for even coming in.
When did customer service become so poor? No one has any manners anymore.
LB
Lily Bloodworth
Dec 27, 2017
4.0
Very helpful and friendly staff!
MS
Meg Sullivan
Aug 28, 2015
5.0
Stellar employees who are always ready to help as well as they can. You can tell they truly care about the customers.