Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at
Plainview, TX 79072
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.8
315 reviews
5 stars
286
4 stars
14
3 stars3
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the staff, particularly highlighting employees like Keila, Jennifer, and Joey for their exceptional service.
Efficiency
Customers frequently noted the fast service and quick resolution of issues, with many expressing satisfaction with the speed of assistance.
Knowledgeability
Staff members were often described as knowledgeable and informative, providing clear answers to customer questions and assisting with technical issues.
Mixed Experiences
While many reviews were positive, some customers expressed dissatisfaction with the transition to Russell Cellular, citing increased charges for services that were previously free.
Store Environment
The store atmosphere was generally described as welcoming and friendly, contributing to a positive shopping experience.
- TSTony SolisSep 29, 20251.0Wasn't to happy. Got another line but the new number isn't working and I was told to come back 7 to 10 days to figure things out.i don't have time to be coming to plainview. I work and bottom line I jist Wasn't happy with the service.
- DRDennis RamboSep 17, 20255.0I found Jennifer to be extremely courteous and helpful! She went out of her way to make sure I wasn't embarrassed with my lack of understanding of phone technology ! Will stay with Russell Verizon for sure
- SJStacy JohnsonJul 23, 20251.0Called to see what was needed to change my account to a business account before i come to the atore and was told to go to my verizon on line and I could do it myself. I explained i was coming in the store so they could do it and she kept insisting she would walk me thru it online. Very lazy. I thought it was their job not mine.
- AHAngela HernandezJun 30, 20255.0Fast and friendly customer service!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Plainview location?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon Plainview store located?
The store is located at 3316 Olton Road, Plainview, TX 79072, USA.
What brands of mobile devices and accessories does Russell Cellular offer at this Verizon Authorized Retailer?
They offer brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does the Verizon Plainview store offer in-store pickup for purchases?
Yes, the store offers in-store pickup services for your convenience.
What payment methods are accepted at the Verizon store in Plainview?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does the Verizon Plainview location require appointments for service?
No, appointments are not required for shopping or services at this location.
Which nearby restaurant can customers visit before or after shopping at Verizon Plainview?
Customers can enjoy a meal at Cotton Patch Cafe, a nearby American restaurant and cafe.
If I need a gym nearby after visiting Verizon, where can I go in Plainview?
Planet Fitness is a nearby gym and sports and recreation venue where you can work out.
Where can I get cell phone repairs near the Verizon store in Plainview?
CPR Cell Phone Repair Plainview is nearby and offers mobile phone repair services.
How can I schedule or manage my Verizon services for the Plainview location?
You can use the My Verizon app or visit the quick link https://m.vzw.com/naR38wFT?locationcode=Q280001 to schedule and manage services.