Best Buy

Reviews

• RR

  Reginald

  3 days ago
  4.0
  Bought my stove and new refrigerator...Whirlpool. Just had my camera installed in vehicle. Great products always. Customer service is great 👍
• JH

  John Hendrix

  Feb 25, 2026
  1.0
  4 people standing around doing nothing but none can provide you any assistance. Screen protectors mixed together, zero organization. One person working geek squad and ten people waiting on him. Welcome to Best Buy.
• RR

  Ray R

  Feb 24, 2026
  2.0
  Best Buy has always been my favorite store — but this time, I’m writing out of frustration. The experience started off great. I went online, received technical support to purchase an item, and the representative recommended all the necessary spares and additional parts for a proper installation. We even scheduled an installation date. Up to that point, everything was smooth, and I truly appreciated the service. Then I received a call from the installer letting me know they had been overbooked and needed to reschedule. While inconvenient, I completely understood — these things happen, and overall the service had still been good. However, I was told that I needed to replace a specific part and that I had to order it before the installation date. That was fine — except no one ever sent me the correct part number to purchase. When I tried calling customer service the, it felt like calling a space station. First, no one able to connect me with the store. That in addition to the no use to the automated AI system. After all of this, I’ve decided to cancel my $$ order and look elsewhere this time. I still love the store — but this experience has been disappointing.
• BR

  BA Rowan

  Feb 19, 2026
  5.0
  Easiest experience picking up an item I ordered from Samsung, very friendly staff and positive environment from the moment I walked in
• TG

  turkessa Guillory

  Feb 6, 2026
  5.0
  Huge thank you to Iliana at the Geek Squad counter for helping me just a few minutes ago with my newly purchased Shokz! Your customer service was wonderful! You were kind, patient, and incredibly helpful, all while wearing a genuine smile. I also noticed how great you were with the customer before me too. Keep being you, Iliana!! Many Blessings to you, in Jesus name! !🥰🤗😇