Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
3,520 reviews
5 stars
2,046
4 stars
779
3 stars
313
2 stars
107
1 star
275
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Store Experience
The store was noted for being clean and organized, although some customers found it smaller than expected.
Online Orders
Several reviews highlighted frustrations with the online ordering and trade-in processes, citing delays and poor communication.
Product Availability
Customers expressed disappointment over the lack of stock for specific items, leading to a negative shopping experience.
Geek Squad Issues
Multiple reviews indicated dissatisfaction with Geek Squad services, particularly regarding communication and efficiency.
- JSJoe Schmid4 days ago2.0Dynamic pricing?! Prices at the shelf might be higher than online. (A customer is at the actual store and the store chain charges them more in order to extract more profit) If so this should be made illegal at the best and exposed in any case. I will change my review score if this can be disproved.
- PSPrecilla Sigala6 days ago5.0Noah was very helpful and patient is assisting us in finding the laptop we needed for my daughter! Excellent customer service and very quick in helping us find what we needed! In and out in less than 30 minutes!
- GRGreg RJan 3, 20265.0We just left Best Buy and I just want to give a huge thank you to Oscar. He was patient, knowledgeable, and friendly. But the other associates were too, I just didn’t catch their name. He helped us out in the computer section. Thanks Oscar keep doing what you are doing. With that work ethic, and attitude you have a bright future.
- LSL'Andra SDec 26, 20252.0The store was a little smaller than expected. I called in advance to see if they had a specific item in stock. However, you are not directly connected to the store when you call; instead, it's an AI answering service that gives you the same information found online. Additionally, on a side note, the ladies' restroom lacks simple/basic expectations. The stalls are extremely small. The door swings into the stall very close to the toilet, leaving the user pressed against the toilet to close the door.
- DMDante' MaddoxDec 21, 20252.0I hate having to shop online, but the level of customer service I see in general is like they want me to hold their beer. Amazon shouldn't be an option if your pro worker, but jhc on pogo stick at least act like something matters to you. I watch people on the clock, just watching their phone next to their supervisor who is also on their phone. I hate Amazon but I'm not going back to that bestbuy
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Pasadena offer?
Best Buy in Pasadena offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours for Best Buy at 5692 Fairmont Pkwy?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Pasadena provide curbside pickup?
No, this Best Buy location does not currently offer curbside pickup, but in-store pickup is available.
Can I get tech repair services at Best Buy Pasadena?
Yes, this location offers repair services including support from the Geek Squad.
What payment methods are accepted at Best Buy Pasadena?
Best Buy Pasadena accepts checks, debit cards, and does not require cash-only payments.
Does Best Buy Pasadena offer electronics recycling services?
Yes, they have recycling services for electronics at this location.
Which nearby stores can I visit for beauty and cosmetic products?
Nearby, you can visit Ulta Beauty, Perfumania, or Benefit Cosmetics BrowBar for a variety of beauty and cosmetic supplies.
Where can I get pet services near Best Buy Pasadena?
PetSmart and Mission for Paws are nearby locations offering pet grooming, pet services, and pet adoption options.
Are there any places to grab a coffee or snack near Best Buy on Fairmont Pkwy?
Yes, Starbucks and Barnes & Noble cafe are close by where you can enjoy coffee and snacks before or after your visit.
What shopping centers are near Best Buy Pasadena for additional retail options?
Fairway Plaza and Fairmont Shopping Strip are nearby shopping centers with various retail and clothing stores.