Best Buy

Reviews

• LB

  Lisa Branscom

  2 days ago
  1.0
  It is absolutely ridiculous that you cannot talk to an actual human at the store. I tried to call to talk to a manager because a geek squad van that almost ran me off the beltway feeder this morning and I keep getting transferred to customer support in God knows where. The driver needs to be held accountable, he swerved over two lanes and almost clipped my front end and then slammed on his brakes in front of me. The vehicle number was G05345.
• BT

  benjamin tyson

  3 days ago
  5.0
  Great experience in the audio department
• AT

  Anita Torres

  Apr 3, 2026
  5.0
  We came to Best Buy to buy an Otter Box case for my phone. We were greeted at the door by the manager. He escorted me to the area where I can find the phone case I was looking for. After we made the purchase the cashier assisted me in putting my case in my phone. The staff was very kind, welcoming and very helpful, I left very happy with my purchase and phone case. I highly recommend this locations it was a great experience, I left as a very happy customer, I listed the picture of the phone case I purchased 🥰Thank you to all the staff at Best Buy.
• KM

  Kevin Martinez

  Mar 31, 2026
  5.0
  Mathew Villages deserves a rise for the way he costumer services!
• MM

  Matiel Matiel

  Mar 17, 2026
  1.0
  CUSTOMER SERVICE IS DEAD. I went to Best Buy in Pasadena specifically to purchase the Ray-Ban Meta Gen 2 glasses. I explained to the employee exactly what I needed them for: displaying notes or scripts for PowerPoint presentations so I wouldn’t have to look down during work presentations. I told her I did not care about music, photos, or video — just the ability to see notes. She assured me the glasses could do that and said, “Just go to the app.” The Pasadena store didn’t have the blue pair I wanted, so they took my payment and sent me to the Baytown location. Before taking them there, I asked again if the glasses could do what I needed. Again, I was told yes. Well guess what — they can’t. The glasses don’t have a display screen. I returned them the same day after wasting my time, gas, and energy driving between two stores. DO BETTER, BEST BUY. Train your staff. Over 25 years ago when I worked at Radio Shack in college, we were required to know the products before we were allowed on the sales floor. Customers deserve that same level of service today.

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