Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1683 W State Highway 46 in New Braunfels, TX 78132
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
243 reviews
5 stars
219
4 stars
5
3 stars1
2 stars0
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees providing exceptional service.
Professionalism
Many reviews highlighted the professionalism of the staff, noting their patience and ability to handle customer inquiries effectively.
Store Experience
Customers reported positive experiences with minimal wait times and efficient service, although some mentioned issues with staffing levels during busy times.
Product Knowledge
Staff demonstrated strong knowledge of products and services, helping customers make informed decisions about their purchases.
Negative Experiences
A few customers reported negative experiences related to billing issues, incorrect product setups, and perceived dishonesty regarding fees.
- JCJose CortezSep 25, 20255.0Marcell had a lot of patience. Very professional. Great customer service.
- TOtaylor oviedoSep 17, 20255.0I had a great experience it took about 30 minutes and I was able to get a better deal with a new phone than my older one and saved $800.00! Would highly recommend this store in the NBTX area! :)
- JCJeff CadeAug 4, 20255.0Great service and minimal wait. Always enjoy working with these guys!
- RHRobert HowellJul 24, 20255.0Staff was very knowledgeable, helpful and friendly.
- JMJustin MooreJul 22, 20255.0Fantastic customer service at this location. The gentleman spent over an hour of his time troubleshooting my phone! Not many retailers conduct business with integrity anymore. This business does. Thank you.
Frequently Asked Questions About Verizon
What products and brands does Verizon in New Braunfels offer?
Verizon offers mobile phones, smartphones, tablets, accessories, smartwatches, and prepaid products from brands like Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Verizon in New Braunfels?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon in New Braunfels offer in-store pickup for online orders?
Yes, in-store pickup is available for customers at this location.
Can customers use various payment methods at Verizon in New Braunfels?
Yes, the store accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is Verizon in New Braunfels wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I contact Verizon in New Braunfels?
You can call them at +1 830-632-6285 or email newbraunfels.tx@russellcellular.com for inquiries.
What nearby dining options are available around Verizon in New Braunfels?
Nearby you can find The Reel Seafood and Grill for seafood and burgers, Jersey Mike's Subs for sandwiches, Casa Garcia's for Tex-Mex food, Baskin-Robbins for ice cream, and Dunkin' for coffee and donuts.
Are there any fitness or wellness centers near Verizon in New Braunfels?
Yes, Orangetheory Fitness offers workout classes, and Massage Envy provides massage and spa services nearby for your wellness needs.
What healthcare facilities are close to Verizon in New Braunfels?
Select Physical Therapy, Westpointe Modern Dentistry and Orthodontics, and CHRISTUS Urgent Care clinics are all nearby for various health services.
Does Verizon in New Braunfels require appointments for services?
No, appointments are not required; customers can visit the store during operating hours for assistance.