Cricket Wireless Authorized Retailer

Reviews

• VV

  Val

  Feb 19, 2026
  2.0
  I went yesterday to pay my bill and yes I enjoy going on to pay my bill in person but NOT today. I explained to Miranda I came in yesterday to pay but the office was closed at 532p . I drove back after grocery shopping Thinking they might have had to run an errand or grab dinner. I explained to her that I shouldn't be penalized the$5 late fee for them not holding up there end of" operating hours". Miranda said she can't help me and that I have to call 611 which I'm doing now and wait time said 9 minutes for me to chat with a live representative Then Miranda also charged me $5 customer service fee!! Now that is HILARIOUS! customer non service. I've never had this problem with the nice gentleman that is always there when I come in to pay. We'll see how crickets 611 customer service department deals with this situation. I don't understand how squeezing $5 technically $10 out of a long time customer is justified!?! I just got off the phone with Andrea from 611 and she was alot more professional than Miranda at the store by 💯% However, I'm still debating if I should continue service with cricket because all they are doing is giving me a$5 credit on my next bill. But what happens if I decide to change service providers?
• TT

  Tatianna

  Dec 22, 2025
  5.0
  Luz is an exceptional manager who consistently demonstrates outstanding leadership and empathy. Known for being highly understanding and approachable, Luz ensures that every customer feels valued and heard. With a strong commitment to delivering excellent service, Luz goes above and beyond to resolve concerns promptly and professionally. Their ability to balance team efficiency with genuine care for customer satisfaction makes Luz a true asset to any organization.
• PR

  Pat RWG

  Sep 13, 2025
  5.0
  Just had the best experience with Sylvia and Miranda! These ladies were just perfect! Stop by if you need a phone, good conversation mixed with laughter!
• MM

  Matthew Miller

  Apr 25, 2023
  5.0
  Helpful staff. I was changing carriers and needed a pin to port my number. They were helpful.
• LW

  L Wright

  Dec 1, 2022
  5.0
  Excellent customer service! The salesmen answered all questions concerning Cricket plans, purchase of phones, and switching to Cricket from a different carrier. They were thorough and courteous. I highly recommend this store and its sales personnel.