Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees like Jennifer, Maggie, and Rudy for their excellent service.
Efficiency
Numerous reviews highlighted quick service, with many customers reporting being in and out of the store within 30 minutes.
Mixed Experiences
While many customers had positive experiences, some reported poor service, including lack of acknowledgment upon entering the store and issues with product returns.
Knowledgeable Staff
Several customers noted that staff members were knowledgeable about products and services, providing clear answers to questions.
Store Environment
Some reviews mentioned a lack of greeting or acknowledgment from staff, leading to a less welcoming atmosphere for certain customers.
DP
Donald Partridge
Oct 5, 2025
5.0
Really enjoyed the time at Russell Cellular. They really helped me get the best for my money
CP
Curtis Peters
Jun 3, 2025
5.0
Most delightful
CC
Cc Collins
Jan 10, 2020
5.0
Aweson group of people...very helpful n friendly service.
BH
Barbara Harrell
Mar 16, 2018
3.0
The staff was friendly. Mostly knowledgeable. I was surprised to see Samsung S 5's available for purchase when 9 is coming out very soon. That makes me wonder if you buy a new phone how long its supported if it's so many generations old.
They had a special with a Vorizon phone unlimited Pre-paid unlimited card. They gave you a free phone. But charged $37.00 to activate it. The phone is much older and sells everywhere you buy "burner" phones for $25.00 like Family Dollar or Walmart. Was that a good deal? For a kid's first cell phone at 12yo perhaps.
Friendly, but not very up to date.
What products does Verizon in New Boston, TX offer?
Verizon offers mobile phones, smartphones, tablets, accessories, smartwatches, and prepaid products at their New Boston location.
What are the store hours for Verizon in New Boston?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Which payment options are accepted at the Verizon store?
The store accepts American Express, Cash, Discover, MasterCard, and Visa.
Does Verizon in New Boston offer in-store pickup services?
Yes, in-store pickup is available for customers at the New Boston Verizon store.
Where is the Verizon store located in New Boston, TX?
The Verizon store is located at 700 Davey Crockett Dr, Suite 100, New Boston, TX 75570.
How can I contact Verizon in New Boston?
You can reach the Verizon store at +1 903-628-9178 or email newboston.tx@russellcellular.com.
Are there any fitness centers near the Verizon store in New Boston?
Yes, Anytime Fitness and Anytime Fitness New Boston gyms are nearby, convenient for customers wanting to visit the store before or after their workout.
What dining options are available near Verizon in New Boston?
Nearby dining includes The Burger Joint for burgers and Mexican food, and Domino's Pizza for fast-food pizza, ideal for a meal before or after shopping.
Are there other mobile phone stores close to the Verizon store?
Yes, there are other mobile phone stores nearby such as Mobile Destination, Verizon Authorized Retailer, T-Mobile, and Walmart New Boston - James Bowie Dr.
Does the Verizon store support community outreach?
Yes, Verizon in New Boston is associated with RC Cares and participates in community outreach programs.