Customers frequently reported rude and unhelpful behavior from security and warehouse staff, leading to a negative experience.
Efficiency
Many reviews highlighted significant delays in unloading times, often exceeding several hours, causing frustration among drivers.
Check-in Process
The check-in procedure was criticized for being confusing and inefficient, with many drivers experiencing long waits before being assigned a dock.
Product Availability
Some customers appreciated the availability of products and the efficiency of the loading staff once they were checked in.
Customer Support
There were mixed reviews regarding customer support, with some praising helpful staff while others reported unprofessional behavior.
MM
Milan Mitrovic
Nov 10, 2025
1.0
Make sure you park anywhere and check in by foot. Don’t wait in line. If there are truck ahead of you they are probably not in line, they’re just parked. I waited on the street cause the entrance was packed and after 30 min of waiting they took my paperwork and told me they will call with the door. They called an hour after to tell me that i missed my appointment.
HD
Harold Dixon
Aug 5, 2025
5.0
Excellent product, prices, and stupendous service.
GC
Gabe “Gabe” C.
Jul 31, 2025
5.0
Quick with the orders.
AG
Antonio Guzman
Jul 16, 2025
1.0
The people that work at the guard shack should Not be there they are so rude an lazy
HG
Harold Gailey
Jun 22, 2025
5.0
Washing machine started leaking Saturday afternoon and by Saturday evening I was able to get a replacement from the Best Buy warehouse in Missouri City. Saved the day!