Visit our store at Midland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Wait Times
Many customers reported long wait times in-store, with some feeling ignored while others were helped before them.
Store Policies
Customers expressed frustration with store policies, particularly regarding device pickup and trade-in qualifications, which led to negative experiences.
Employee Performance
Certain employees were highlighted for their exceptional service, while others were noted for poor attitudes and lack of knowledge.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction and loyalty, while others threatened to switch providers due to negative interactions.
AM
Ana Mendoza
Nov 12, 2025
1.0
Pésimo servicio al cliente, la muchacha que nos atendió nisiquiera dejo que nos explicaremos antes de decir "TE ESTOY DICIENDO QUE ASI NO FUNCIONA"
Que por que tiene 6 años trabajando ahi
KP
Kerri Paterno
Nov 3, 2025
4.0
Very busy but plenty of employees
AM
Angela Monroy
Oct 23, 2025
5.0
I never usually post reviews because they are tedious but I got helped by Richard I believe was his name and was left wanting to leave an amazing review. He really helped me move things around and get the best offer/bang for my buck. He was quick and efficient with insanely great customer service. If you want 5 star help I HIGHLY recommend him. Great Job!
CR
Cristian Romero
Oct 20, 2025
5.0
Went to get my new fold 7 and watch it got it thanks I forgot the guy nane.
MM
Marcos Antonio Rivera Márquez
Oct 8, 2025
1.0
La atención en esta tienda es de las peores que eh recibido en mi vida , no recomiendo esta tienda para nada
The service in this store is one of the worst I have ever received in my life, I do not recommend this store at all.
What are the operating hours of the Verizon store in Midland?
The Verizon store in Midland is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones does the Verizon store in Midland offer?
The store offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.
Can I schedule an appointment before visiting the Verizon store in Midland?
Yes, you can schedule an in-store appointment online or using the My Verizon app.
What delivery and pickup options are available at the Verizon Midland store?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Does Verizon Midland sell used goods or offer repair services?
Verizon Midland sells used goods but does not offer service or repair.
How can I pay for purchases at Verizon Midland?
You can pay using checks, debit cards, mobile NFC payments, and not cash only.
What mobile plans and services does Verizon Midland provide?
They provide mobile plans, wireless internet plans, and voice plans.
What nearby dining options are available near Verizon Midland?
Nearby dining options include Wienerschnitzel, Carl's Jr., Freebirds World Burrito, El Jefe, Tkilaz Mexican Restaurant, Which Wich of Midland, Jamba Juice, Texas Burger, and Jamba Borgata SC.
Are there any nearby entertainment or leisure spots near Verizon Midland?
Yes, nearby entertainment includes bowling alleys like Bowlero, AMF Boulevard Lanes, and Lucky Strike Midland.
If I am visiting from out of town, where can I stay near Verizon Midland?
You can stay at the Holiday Inn Express & Suites Midland Loop 250 which is nearby the Verizon store.