Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Midland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
581 reviews
5 stars
328
4 stars
74
3 stars
56
2 stars
24
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Long Wait Times
Numerous reviews mention long wait times for service, with some customers feeling ignored or overlooked during their visits.
Mixed Experiences
Customers have had varied experiences, with some expressing satisfaction with their transactions and others feeling frustrated by poor communication and unresolved issues.
Store Policies
Several reviews highlight dissatisfaction with store policies, particularly regarding in-store pickups and returns, which have led to customer frustration.
- CBCynthia Billington6 days ago5.0Had to get an upgrade & the Verizon Staff is so friendly & knowledgeable, 15 yrs as a Verizon Customer!!
- BBBeelovedDec 6, 20251.0Guy signed me up for a bunch of stuff I did not need or ask for and signed the contracts with a line. I was unaware until I got home and checked my email and had a bunch of added stuff and copies of “contracts” signed with a line. Absolutely ridiculous!
- ZMZaili MartinDec 5, 20251.0All the time I spent waiting to return two iPads, and when they finally helped me, they told me to check my Verizon app if I had any questions. The worst customer service I've ever experienced.
- PHPedro Noel HernandezNov 26, 20251.0Thank goodness I came in and read the comments and saw that the mistreatment by many of the women who serve you is widespread, not just me. Today, November 26, 2025, at 5:00 PM, we were mistreated by a vicious woman who works there. She was rude, racist, despite her Indian roots, and tried to kick us out of the store just because she wanted to leave early, even though the store was open. Everything she did was wrong. She didn't want to accept a Verizon phone because I had already taken an iPhone 17 and had to return it. She didn't want to. But the question is, why do they allow this kind of person to continue working there, mistreating the public? Right now, after eight years, I want to switch to AT&T because of this woman's mistreatment. Enough of this mistreatment in Midland! This town doesn't seem like it belongs in the United States.esa foto es para que sepan quién me atendió hora 5 pm del día 11/26/25 fue muy grosera basta ya de rasismo
- AMAna MendozaNov 12, 20251.0Pésimo servicio al cliente, la muchacha que nos atendió nisiquiera dejo que nos explicaremos antes de decir "TE ESTOY DICIENDO QUE ASI NO FUNCIONA" Que por que tiene 6 años trabajando ahi
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Midland?
The Verizon store in Midland is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones does the Verizon store in Midland offer?
The store offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.
Can I schedule an appointment before visiting the Verizon store in Midland?
Yes, you can schedule an in-store appointment online or using the My Verizon app.
What delivery and pickup options are available at the Verizon Midland store?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Does Verizon Midland sell used goods or offer repair services?
Verizon Midland sells used goods but does not offer service or repair.
How can I pay for purchases at Verizon Midland?
You can pay using checks, debit cards, mobile NFC payments, and not cash only.
What mobile plans and services does Verizon Midland provide?
They provide mobile plans, wireless internet plans, and voice plans.
What nearby dining options are available near Verizon Midland?
Nearby dining options include Wienerschnitzel, Carl's Jr., Freebirds World Burrito, El Jefe, Tkilaz Mexican Restaurant, Which Wich of Midland, Jamba Juice, Texas Burger, and Jamba Borgata SC.
Are there any nearby entertainment or leisure spots near Verizon Midland?
Yes, nearby entertainment includes bowling alleys like Bowlero, AMF Boulevard Lanes, and Lucky Strike Midland.
If I am visiting from out of town, where can I stay near Verizon Midland?
You can stay at the Holiday Inn Express & Suites Midland Loop 250 which is nearby the Verizon store.