Verizon

4.0
798 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Midland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5323 W Loop 250 N, Midland, TX
79707, United States

Hours

Reviews

3.9
576 reviews
5 stars
328
4 stars
74
3 stars
56
2 stars
24
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.

Wait Times

Many customers reported long wait times in-store, with some feeling ignored while others were helped before them.

Store Policies

Customers expressed frustration with store policies, particularly regarding device pickup and trade-in qualifications, which led to negative experiences.

Employee Performance

Certain employees were highlighted for their exceptional service, while others were noted for poor attitudes and lack of knowledge.

Overall Experience

Overall experiences varied widely, with some customers expressing satisfaction and loyalty, while others threatened to switch providers due to negative interactions.
  • AM
    Ana Mendoza
    Nov 12, 2025
    1.0
    Pésimo servicio al cliente, la muchacha que nos atendió nisiquiera dejo que nos explicaremos antes de decir "TE ESTOY DICIENDO QUE ASI NO FUNCIONA" Que por que tiene 6 años trabajando ahi 🫩
  • KP
    Kerri Paterno
    Nov 3, 2025
    4.0
    Very busy but plenty of employees
  • AM
    Angela Monroy
    Oct 23, 2025
    5.0
    I never usually post reviews because they are tedious but I got helped by Richard I believe was his name and was left wanting to leave an amazing review. He really helped me move things around and get the best offer/bang for my buck. He was quick and efficient with insanely great customer service. If you want 5 star help I HIGHLY recommend him. Great Job!
  • CR
    Cristian Romero
    Oct 20, 2025
    5.0
    Went to get my new fold 7 and watch it got it thanks I forgot the guy nane.
  • MM
    Marcos Antonio Rivera Márquez
    Oct 8, 2025
    1.0
    La atención en esta tienda es de las peores que eh recibido en mi vida , no recomiendo esta tienda para nada The service in this store is one of the worst I have ever received in my life, I do not recommend this store at all.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Midland?

The Verizon store in Midland is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.

Which brands of smartphones does the Verizon store in Midland offer?

The store offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.