Customer service experiences are inconsistent, with some praising helpful staff while others report long wait times and unhelpful interactions.
Stock Availability
Many customers expressed frustration over frequent stock shortages and issues with online order fulfillment.
Product Knowledge
While some staff members are noted for their helpfulness and knowledge, others are criticized for lacking product knowledge and professionalism.
Store Experience
The store environment is described as busy with a good selection, but some customers feel overwhelmed by staff attention or lack of assistance.
MM
maggie morris
4 days ago
5.0
Well organized and great costume service
MB
Michele B
Jan 3, 2026
3.0
Me, my husband and grown son were in the store and not once were we greeted or asked if we needed help with anything. Store seemed in a holiday mess.
SB
S B
Dec 31, 2025
5.0
Great but they did not have the item I was looking for
BN
B Nonya
Dec 27, 2025
3.0
The customer service varies each visit. One day it's great and then it's sucks cause no one helps you.
KD
Kasey Dockens
Dec 14, 2025
1.0
Unfortunately you can't talk to any associates in the actual store on the phone to ask if they have a specific item in stock (Speed Queen Washer) . So forget about dialing up your local Best Buy.