Shoutout to Edgar for being a huge help. Very attentive and polite. Want good service… go see Edgar.
JC
Jocelyn Contreras
Jul 13, 2025
5.0
The 5 stars is for Edgar at GeekSquad. I came in due to a lost phone warranty claim I had filed, which I later found the phone. I was trying to return a egift card and to get my deductible refunded as thats what I was told over the phone by corporate. When I went in person, BestBuy informed me that I couldn't return the egift card and to call the BestBuy egift card customer service number. I was receiving alot of back and forth, the ppl on call were telling me to go in person, in person ppl were telling me to call. But Edgar went above and beyond, looking at my history of phone calls and chats with BestBuy/Geeksquad online/phone. He investigated my overall situation, showed me on his computer what all was processed on my account with dates, times and details. . He saw i was getting alot of back and forth, so he TRIED to see what he could do, but they have very limited access so he wasnt able to assist with what i came in for. He called over a store manager to see what resolution I could get. Unfortunately, I was told I had to call corporate. But still, its the simple fact that I had gone in store to GeekSquad 2 times before and no one even looked through my account or even TRIED to see what could be done, but he did. That is what great customer service looks like. Thank you Edgar.
YP
yaw kwame Poku
Oct 2, 2023
5.0
amazing technicians.
WV
Wesley Vaughn
Aug 20, 2022
1.0
Geek squad "protection" is barely that. I paid 220 for accidental damage coverage broke my screen then they charged me another 100 dollar deductible AFTER a 2 week wait to fix my phone. I asked the tech and the screen is only 279. I wont ever purchase from best buy again.