Best Buy

Reviews

• DD

  Dhruv Dholaria

  2 days ago
  1.0
  TL,DR: Bad customer service, rather deal with online agents. I purchased a set of Govee permanent outdoor lights for $329.99 + tax just a couple of weeks ago. Like many people, I applied a $45 My Best Buy rewards certificate I had earned, bringing my out-of-pocket cost down to roughly $285 + tax. A few days ago the exact same item dropped to $199.99 even before I pick up my order. (still the same model number, sold and shipped by Best Buy). So the price match math should have been simple: Original price paid: $329.99 Current price: $199.99 Difference owed: $130.00 (plus tax difference, but at minimum the $130 pre-tax) The agent processed a refund of only $85. They calculated the difference from the $285 I actually paid after the reward certificate ($285 − $200 = $85). That is completely wrong. Best Buy’s own written Price Match Guarantee policy (still posted on their site as of November 2025) explicitly says: “We’ll match the price on qualifying items… The price match amount is calculated based on the original item price before any coupons, rewards certificates, or other discounts are applied.” The employee at customer service refused to help and said: “Rewards certificates are not considered a form of payment, so we refund from what you actually paid.” and “That’s just how our system works.” Very disappointed in customer service.
• MC

  Maribel Chavez

  Nov 17, 2025
  1.0
  Bad customer care the lady in pickup section was so rude and throwing are items and breathing hard giving us an attitude like it was funny we were being nice to her till she started giving us an attitude please if you don’t like your job why are you there other than that the guys by the door we’re kind
• BS

  Bob Stuart

  Nov 2, 2025
  4.0
  I still like going into Best Buy but my last experience with knowledge of systems (audio media) and the staff was less than good. However always helpful and ask if help is needed. Geek Squad is hit and miss.
• MG

  Mohamed Gafsi

  Oct 26, 2025
  1.0
  Bad customer service! I asked help to choose home outside camera! I have been waiting for over 10 minutes no body comes! When I asked again, the lady said someone is coming to help me! Couple minutes later she said everyone is busy and she cal help ! Never go back to this location
• DK

  dale kay

  Oct 15, 2025
  1.0
  I bought an “excellent condition” MSI computer online and picked it up on September 14th. The box said “fair,” and there was no charger inside — which for this model costs around $200 to replace. Supervisor Michael helped as much as he could (he truly went above and beyond), and after several hours, they returned and resold the computer to me for less since it was actually “fair.” After waiting five hours, I finally got home, turned it on… and got a BIOS screen. No hard drive. I had to go back the same day, where Geek Squad confirmed it had no hard drive installed at all. They fixed it, installed Windows, and I left the store nearly nine hours later — all on the same day. Within a few weeks, the computer started crashing again. On October 12th, I brought it back, and again, Michael and Mallori treated me with kindness and professionalism. I paid $280 for Geek Squad testing, which found corruption and graphics issues that needed manufacturer repair. When I came back the next day (October 13th) to discuss a replacement, manager Casey refused to even speak to me. He wouldn’t look at the replacement option, wouldn’t review the discount his own team had discussed, and left both me and his employees hanging. I finally asked for a refund, which was processed — but I was still out the cost of the Geek Squad fee and the extra charger. After leaving Best Buy, I went straight to Nebraska Furniture Mart, told them what happened, and they were so shocked by my experience that they discounted the same brand-new MSI computer to match what I’d paid at Best Buy — and included a 2-year warranty. I was treated with respect, got a better product, and walked out happy in under 30 minutes. I’ll never shop at this Best Buy again. The issue isn’t with the great employees like Michael, Mallori, or Mohomed — it’s with management. Casey’s lack of care and professionalism cost them a loyal customer and should be addressed immediately.

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