Verizon

Reviews

• AG

  Abby Garcia

  Feb 15, 2026
  5.0
  Had a very good experience here. Marco did an amazing job with helping us with switching over. Not only was he good at his job but also very nice and interactive with me and my family. Will 10/10 recommend going here and asking for Marco
• JR

  jose “pumsjd” del rio

  Jan 31, 2026
  1.0
  Had the worst experience in my life as a customer here. Straight up scammed me right in front of my face while i was calling them out on it. I asked the rep multile times how much my bill was going to be and he never responded. Turns out, the guy added lines to my account without my permission, he added a 2nd phone number to the lines saying they were free business lines but they were like $10/month, I only found out about this after calling verizon customer service. He also said we would get watches and tablets for no cost at all and at the end of the transaction he mentions there is a cost associated with the watches/tablets but of course he waits until the end to mention it. I then returned some of the items because they didnt tell me about the cost and they charged me a restocking fee. Not only did they add services and sell me items I did not agree to pay for, they also took forever activating the lines making multiple mistakes during the process, to make it worse there were two managers there seeing everything unfold and they did nothing to help, seems like they encourage the behavior. I had to call verizon customer service to get my money back for the restocking fees and cancel the extra lines they added without my agreement. I will say that verizon customer service did their best to adjust the bill and make things right which i appreciate, but the people at this store will lie and add things into your account behind your back so beware, im pretty sure what they do is illegal, its a matter of time before they get in trouble for it.
• BJ

  Brandon James

  Jan 20, 2026
  1.0
  Una pesima organizacion, No solo no saben vender, no saben decirte las especificaciones de los celulares que ellos venden, y mucho menos te dicen bien las ofertas, solo trabajan para vender y ya, otros lugares minimo te ayudan, vaya forms de preparar a los empleados
• JR

  Jessie Robert

  Dec 28, 2025
  5.0
  I had an excellent experience at this Verizon store. From the moment I walked in, everything felt organized, professional, and welcoming. Marco was the representative who helped me, and he did a wonderful job. He was knowledgeable, patient, and took the time to clearly explain all of my options without rushing or trying to upsell unnecessarily. He made sure everything was set up correctly and answered all of my questions, which made the whole process smooth and stress-free. One thing that’s especially important to me is transparency when it comes to future phone bills. As we all know, this is a common issue where customers are told one price and end up paying WAY more later. Marco did a great job explaining what to expect on my bill and setting clear expectations, which I really appreciated. Overall, this store is well run, the staff is professional, and the service was top-tier. If you’re visiting this Verizon location, I highly recommend asking for Marco. Five-star experience all around. Let's Go Verizon!!
• FM

  Farooq Memon

  Nov 7, 2025
  1.0
  Not a great customers they tell u thing bill turns out to totally different Sales ppl there just there for commission As long as they are gettin that they are okay. Always thought Verizon is 1 of the best company But moving to some other company asap They will tell some perks are included and bill be there this much when bill a lot extra charges and perks are discounted Things ppl and companies do for commissions

Frequently Asked Questions About Verizon