Verizon

4.0
304 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Mcallen for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2019a S 10th St, Mcallen, TX
78503, United States

Hours

Reviews

3.8
245 reviews
5 stars
134
4 stars
34
3 stars
25
2 stars
9
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude and unhelpful interactions.

Staff Knowledge

Several customers noted that some employees lacked knowledge about products and services, leading to frustration.

Store Environment

The store environment received positive remarks for cleanliness, but some customers felt ignored or unwelcomed.

Sales Experience

While some customers had positive experiences with sales representatives, others felt pressured or neglected during their visits.

Service Issues

Numerous complaints were made regarding service issues, including problems with orders, defective products, and lack of assistance.
  • MG
    Mireya Guajardo
    Oct 8, 2025
    5.0
    Muy amables đź’Ż
  • RL
    Reynaldo Lugo
    Aug 18, 2025
    1.0
    The lady helping me left to answer the phone. When I asked if there was anyone else available the manager said the lady on the phone was helping me. I said no she isn’t she is dealing with someone that doesn’t even know what he is looking for. After a few words back and forth he approached me and put his device down and asked me if we were going to have a problem. I felt threatened and I called McAllen P D. To file a police report.
  • EN
    EZEQUIEL NORIEGA
    Aug 7, 2025
    5.0
    Excellent service 👍
  • LT
    Linda Teuling
    Jul 4, 2025
    5.0
    They are always very helpful but I have questions about my phone. In a few more months I plan to get another phone, and I'll come right back to this place to do it
  • KB
    Krystle Berrout
    May 28, 2025
    5.0
    The secret is out, go see Mark! He was absolutely the most friendly and knowledgeable person around! I was hesitant in returning to this store. I went in a couple weeks ago looking to upgrade but the lady that assisted me, not sure if she was having a bad day? She wasn’t the most approachable but more importantly not helpful in assisting with my upgrade so I excused myself and left. I had to return for assistance in setting up my phone after I upgraded else where and I’m so lucky I got to work with Mark! He answered all my questions and helped me set up my phone. If you’re considering visiting this store, ask for Mark-he’ll take care of you!

Frequently Asked Questions About Verizon

What are the Verizon McAllen store's operating hours?

The Verizon store in McAllen is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.

What types of products does the Verizon store in McAllen offer?

Verizon McAllen offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.