Best Buy

4.4
3952 reviews
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Business Details

3400 E Expressway 83, McAllen, TX
78501, United States
(956) 928-3749
https://stores.bestbuy.com/tx/mcallen/3400-e-expressway-83-1784.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
3400 E Expressway 83, McAllen, TX
78501, United States

Hours

Reviews

4.4
3,952 reviews
5 stars
2,615
4 stars
744
3 stars
254
2 stars
90
1 star
249

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report long wait times and unresponsive service.

Product Availability

Customers frequently noted issues with product availability, including items being out of stock or not matching online listings.

Shipping Issues

Several reviews highlighted significant problems with shipping, including lost items and poor communication regarding order status.

Store Experience

While some customers enjoyed their in-store experience, others expressed frustration with long lines and unhelpful staff.

Pricing

Customers appreciated competitive pricing and good deals, although some noted higher prices compared to competitors.
  • VM
    Vanessa Meza
    2 days ago
    1.0
    Unfortunately, my experience at this location was completely unacceptable. I stood in the store for over 25 minutes and received zero assistance. I tried to be patient, assuming staff might be busy, but as I looked around, there were multiple employees standing around doing nothing and actively avoiding eye contact with me. I walked the entire store looking for help and even asked directly, only to be brushed off and told someone would come assist me—no one ever did. I was ready to purchase a new TV and an Oura Ring, but the lack of basic customer service made that impossible. I ended up leaving and going to the Best Buy on Jackson Road, where I was helped immediately upon walking in. The difference was night and day. This location seriously needs to address its customer service issues.
  • RG
    Rogelio Garza Gómez
    4 days ago
    5.0
    Cómo siempre las mejores marcas y excelente atención.
  • SS
    Stephanie
    Nov 17, 2025
    3.0
    Good selection of electronics and phone accessories, but good luck finding them or getting help finding them. Very busy with only one register open and tons of employees standing around.
  • EG
    Elizabet Garza
    Nov 4, 2025
    1.0
    Very bad service today when I went to pick up a watch I bought. Tried to trade in my old watch and the associates knew nothing on how to support me with the trade in. The associate kept leaving me to go help others when there was another associate there to help others. She took so long that I couldn’t finish doing my trade in because I had to go pick up my son from the bus stop. I ended up not even doing the trade in. Very disappointed with the service. This is a first for me at this store. Their associates need more training.
  • SR
    Sophie Resendez
    Oct 26, 2025
    5.0
    I came to purchase a camera and Karmen was extremely helpful and patient with me. She made the experience enjoyable and didn’t mind that I was asking a million questions!! 10/10 experience and customer service!
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Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in McAllen?

You can shop for TVs, computers, appliances, and more all in one place at Best Buy McAllen.

What are the operating hours of Best Buy in McAllen?

Best Buy McAllen is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.